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Manage your customer numbers

To manage the customer number, click Manage administrators for my customer numbers from the Profile Management window as shown in Figure 1. You will then see Figure 1.

Figure 1. Manage customer number main page
Manage customer number main page

Leave the Customer Info field blank and click Search to display all customer numbers you are authorized to view. Alternatively, enter a customer name or number (or part thereof) into the field and click Search. A window similar to Figure 2 appears.

Figure 2. Customer management - search results
Customer management - search results
The three actions available to you, as shown in Figure 2, are as follows:

  • Edit

    Here you can change the name associated with your customer number, as shown in Figure 3.

    The customer info field is for other information that might be useful to other administrators, such as the primary contact for FoD management in your organization. The information is displayed in Figure 2 but it is not used anywhere else.

    Figure 3. Customer management - edit
    Customer management - edit

  • Users

    Here you can add additional users as administrators for the selected customer number. You can also remove existing administrators.

    To add an administrator to your customer number, do the following:

    1. a. Confirm that the user is already registered on the FoD web site as described in Creating an FoD account. The user must be registered before they can become an administrator.

    2. b. Click Users. Figure 4 appears.

      Figure 4. Customer management - adding or removing admins
      Customer management - adding or removing admins

    3. c. Type in their email address in the Assign new users field and click Confirm.

    4. d. The user should now see Profile management and Inventory management options on the left side of the page.

    Note
    No new menu items? If the user does not see Profile management and Inventory management menu items, verify you added the correct email address. If you are still having problems, contact Lenovo via the email addresses listed in FoD support contacts for assistance.

    In a similar fashion, you can remove administrator privileges from a user by clicking Users and the entering their email address from the Remove users field, then click Confirm.

  • Delete

    This function can be used to delete certain types of customer numbers and should only be used under the advice of Lenovo support personnel. If a customer number is deleted, the associated administrators will no longer receive emails about the account nor will they be able to reactivate the account, however, associated Authorization Codes and Activation Keys will not be deleted.