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Creating new groups

If users are not added to the group, you can specify email ID in the Group email by editing the Group.

Procedure

To create a group with roles, complete these steps.

  1. From the ServiceNow portal, click the All tab, search for “users” in the drop down-menu search field, and then click System Security > Users and Groups > Groups.
  2. Click New on the far-right side of the banner.
  3. Fill in the fields on the form, and click the Submit button to create a group.
  4. After the group is created, select the created group from the list to add members.
  5. Scroll to the bottom of the screen. Click the Group Members tab, and then click Edit.
  6. Type the user names in Search field.
  7. Select the name in the Collection list, and click the right arrow to move the name to the Group Members List.
  8. Click Save.