Creating a ServiceNow REST user

Use this procedure to add a REST user account to the ServiceNow portal.

Procedure

To create a ServiceNow REST user account, complete these steps.

1. Create a REST user account.

   1. From the ServiceNow portal, click the All tab, search for “user” in the dropdown menu search field, and then click System Security > Users to display a list of users.

   2. Click New on the far-right side of the banner.

   3. Fill in the fields on the form as appropriate.

      Important

      Select Password needs reset to change the password upon initial login.

   4. Click Submit.

2. Add role to the user.

   1. Select the newly created user from the list.

   2. Scroll to the bottom of the screen. Click the Roles tab, and then click Edit.

   3. Select the web_service_admin role for this user, and click the appropriate arrow to move the roles to the Roles List.

      Note

      You must assign the web_service_admin role to the user. Optionally, you can add more roles, as needed.

   4. Click Save.

3. Confirm that the REST user account was created successfully by logging in to the ServiceNow portal using the specified credentials.
4. Change the credentials for the new REST user account by logging in to the ServiceNow portal and entering a new password.
   Note

   If you change the REST password after one or more event monitors are registered in ServiceNow, you must manually update the same password at the corresponding XClarity One event monitor credentials. You can do this from XClarity One by clicking Data forwarding in the context menu of the Settings view and then editing the data forwarder.