Identify the solution and access the Lenovo XClarity Controller

Identifying your solution​

When you contact Lenovo for help, the machine type, model, and serial number information help support technicians to identify your solution and provide faster service.

The illustration below shows the location of the ID label which contains the enclosure model number, machine type, and serial number of the solution. You can also add other system information labels to the front of the enclosure in the customer label spaces.

• 1 Enclosure label

Figure 1. Enclosure label on the front of the enclosure

The tray model number can be found on the front of the tray, as shown in the following illustration.

• 1 SC777 V4 tray model number

Figure 2. SC777 V4 tray model number

Lenovo XClarity Controller network access label​

In addition, the Lenovo XClarity Controller network access label for the tray can be found on the pull-out information tag located at the front of the tray. You can use the information on the pull-out tag to access the XCC MAC address and LLA for the tray. You can also use the information tag for your own tray labeling information such as the host name, the system name and the inventory bar code.

Figure 3. Lenovo XClarity Controller network access label on the pull-out information tab

Service Label and QR code​

In addition, the system Service Label is located on the inside surface of the tray cover and provides a quick response (QR) code for mobile access to service information. You can scan the QR code with a mobile device using a QR code reader application and get quick access to the Service Information web page. The Service Information web page provides additional information for parts installation and replacement videos, and error codes for solution support.