Optical drive

Use this information to diagnose and resolve optical drive self-test errors.

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

See Parts listing, Types 7871 and 1949 to determine which components are CRUs and which components are FRUs. If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician.
Error code	Description	Action
215-000-xxx	Passed the optical drive self test.	N/A
215-801-xxx	Aborted the optical drive self test because it was unable to communicate with the device driver.	Make sure that the DSA Diagnostic code is at the latest level, upgrade if necessary; then, rerun the test (Diagnostic tools overview). The latest code can be found IBM® support Web site at http://www.ibm.com/support/docview.wss?uid=psg1SERV-DSA. Make sure that the cable for the optical drive is securely connected at both ends of the cable, then; tighten any loose connections. See your BladeCenter® documentation for information about replacing the optical drive (media tray). Make sure that the cable for the optical drive is not damaged, then; replace the cable if damage is present. See your BladeCenter documentation for information about replacing the optical drive. Rerun the test. See Diagnostic tools overview. For additional troubleshooting information, go to http://www.ibm.com/support/docview.wss?uid=psg1MIGR-41559. Make sure that the system firmware level is at the latest level and upgrade if necessary; then, rerun the test. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1MIGR-63017 Rerun the test. See Diagnostic tools overview. Replace the CD or DVD drive. See your BladeCenter documentation for information about replacing the optical drive (media tray). If the failure remains, collect the data from the DSA event log and sent it to IBM Service. For information about contacting and sending data to IBM Service, see Hardware service and support.
215-802-xxx	Aborted the optical drive self test due to media tray being open.	Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized. Rerun the test. See your BladeCenter documentation for information about the optical drive (media tray). Rerun the test. See Diagnostic tools overview. Make sure that the cable for the optical drive is securely connected at both ends of the cable and tighten any loose connections. See your BladeCenter documentation for information about the optical drive (media tray). Make sure that the cable for the optical drive is not damaged and replace the cable if damage is present. See your BladeCenter documentation for information about the optical drive (media tray). Rerun the test. See Diagnostic tools overview. Make sure that the DSA Diagnostic code is at the latest level, upgrade if necessary. The latest code can be found at http://www.ibm.com/support/docview.wss?uid=psg1SERV-DSA. Rerun the test. See Diagnostic tools overview. For additional troubleshooting information, go to http://www.ibm.com/support/docview.wss?uid=psg1MIGR-41559. Rerun the test. See Diagnostic tools overview. Replace the CD or DVD drive (media tray). See your BladeCenter documentation for information about replacing the optical drive. If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see Hardware service and support.
215-803-xxx	Failed the optical drive self test due to the disk possibly being in use by the system.	Wait for the system activity to stop; then, rerun the test. See . Turn off and turn on the system, then; rerun the test. See Turning off the blade server, Turning on the blade server and Diagnostic tools overview. If the component failure remains, see your BladeCenter documentation for information about replacing the optical drive (media tray). If the failure remains, collect the data from the DSA event log (Diagnostic tools overview) and send it to IBM Service. For information about contacting and sending data to IBM Service, see Hardware service and support.
215-901-xxx	Aborted the optical drive self test because the drive media was not detected.	Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized; then, rerun the test. SeeDiagnostic tools overview. Make sure that the cable for the optical drive is securely connected at both ends of the cable and tighten any loose connections. See your BladeCenter documentation for information about the optical drive (media tray). Make sure that the cable for the optical drive is not damaged and replace the cable if damage is present. See your BladeCenter documentation for information about the optical drive (media tray). Rerun the test. See Diagnostic tools overview. For additional troubleshooting information, go to http://www.ibm.com/support/docview.wss?uid=psg1MIGR-41559. Rerun the test. SeeDiagnostic tools overview. Replace the CD or DVD drive. See your BladeCenter documentation for information about replacing the optical drive (media tray). If the failure remains, collect the data from the DSA event log (Diagnostic tools overview) and send it to IBM Service. For information about contacting and sending data to IBM Service, see Hardware service and support.
215-902-xxx	Failed the optical drive self test due to a read miscompare.	Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized; then, rerun the test. See Diagnostic tools overview. Make sure that the cable for the optical drive is securely connected at both ends of the cable and tighten any loose connections. See your BladeCenter documentation for information about the optical drive (media tray). Make sure that the cable for the optical drive is not damaged and replace the cable if damage is present. See your BladeCenter documentation for information about the optical drive (media tray). Rerun the test. SeeDiagnostic tools overview. For additional troubleshooting information, go to http://www.ibm.com/support/docview.wss?uid=psg1MIGR-41559. Rerun the test. See Diagnostic tools overview. Replace the CD or DVD drive. See your BladeCenter documentation for information about replacing the optical drive (media tray). If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see Hardware service and support.
215-903-xxx	Aborted the optical drive self test because the drive could not be accessed.	Insert a new CD or DVD into the optical drive and wait for 15 seconds for the media to be recognized; then, rerun the test. See Diagnostic tools overview. Make sure that the cable for the optical drive is securely connected at both ends of the cable. See your BladeCenter documentation for information about the optical drive (media tray). Make sure that the cable for the optical drive is not damaged; then, replace the cable if damage is present. See your BladeCenter documentation for information about replacing the optical drive (media tray). Make sure that the DSA Diagnostic code is at the latest level and upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1SERV-DSA. For additional troubleshooting information, go to http://www.ibm.com/support/docview.wss?uid=psg1MIGR-41559. Rerun the test. See Diagnostic tools overview. Replace the CD or DVD drive. Refer to your BladeCenter documentation for information about replacing the drive. If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see Hardware service and support.
215-904-xxx	Failed the optical drive self test due to a possible read error.	Insert a new CD or DVD into the optical drive and wait for 15 seconds for the media to be recognized; then, rerun the test. See Diagnostic tools overview. Make sure that the cable for the optical drive is securely connected at both ends of the cable. See your BladeCenter documentation for information about the optical drive (media tray). Make sure that the cable for the optical drive is not damaged; then, replace the cable if damage is present. See your BladeCenter documentation for information about replacing the optical drive (media tray). Rerun the test. See Diagnostic tools overview. For additional troubleshooting information, go to http://www.ibm.com/support/docview.wss?uid=psg1MIGR-41559. Rerun the test. See Diagnostic tools overview. Replace the CD or DVD drive. See your BladeCenter documentation for information about replacing the optical drive (media tray). If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see Hardware service and support.

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