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Service and support

The following resources are available for performing service and support functions.

  • /callhome/endPointsPMR
    Use this REST API to retrieve or delete information about service tickets that were generated by Call Home.
  • /callhome/endPointsPMR/{record_id}
    Use this REST API to retrieve information about a specific service ticket that were generated by Call Home.
  • /callhome/endPointsPMRStatus
    Use this REST API to retrieve the current status for one or more service tickets that were generated by Call Home.
  • /callhome/endPoints/list
    Use this REST API to retrieve information about all archives that have been collected for the managed devices.
  • /callhome/pmrattach/{record_id}
    Use this REST API to upload a diagnostic archive file for a specific service ticket that were generated by Call Home or to add an existing diagnostic archive file to a Call Home service ticket.
  • /ffdc/endpoint/{uuid}
    Use this REST API to collect and export the first failure data capture (FFDC) data for a specific managed device (CMM, server, storage device, or switch).
  • /service/callHome/pmr/notes/{ticket_id}
    Use this REST API to send a note for a specific service ticket to the Lenovo Support Center.
  • /service/callHomeGeneral
    Use this REST API to retrieve or modify the general Call Home configuration settings or to delete general Call Home configuration and associated service forwarders.
  • /service/contactMethods
    Use this REST API to retrieve all possible contact methods for Call Home.
  • /service/customerNumber
    Use this REST API to retrieve and configure default Lenovo customer number that is used when reporting problems with Lenovo XClarity Administrator.
  • /service/forwarders/settings
    Use this REST API to enable, disable, or retrieve information about whether service data is forwarded to the preferred service provider when a serviceable event that is on the list of excluded events occurs
  • /service/tickets
    Use this REST API to retrieve information about all service tickets that were generated by a support service other than Call Home.
  • /service/tickets/{record_id}
    Use this REST API to retrieve information about, create, modify, or delete a specific service ticket that was generated by a support service other than Call Home.
  • /warranty
    Use this REST API to refresh and retrieve the warranty data.
  • /warranty/settings
    Use this REST API to retrieve and modify global warranty settings.