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Before you call

Review and use this information before you call Service and Support to report a problem.

Complete these steps to try and resolve the problem yourself:
  • Ensure that you have the latest version of the tool installed.
  • Check all cables to make sure that they are connected.
  • Check the power switches to make sure that the system and any optional devices are turned on.
  • Use the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system.
  • Go to Lenovo Service and Support to check for technical information, hints, tips, and new device drivers.
  • Use a Lenovo or IBM discussion forum to ask questions.

You can solve many problems without assistance by following the troubleshooting procedures that Lenovo provides in the online help or in the documentation that is provided with your product. The documentation that comes with your system also describes the diagnostic tests that you can perform. Most systems, operating systems, and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the documentation for the operating system or program.