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Issues related to installation, uninstallation, and upgrades

These topics address issues that are related to installing, uninstalling, and upgrading Lenovo XClarity Integrator Hardware Management Pack.

If you try to manage installation-related activities (for example, uninstallation) directly through the Control Panel or through the MSI file (Microsoft Windows Installer Package) on Microsoft Windows 2008 or later, and the User Access Control (UAC) is turned on, the process fails when run.

Workaround
To perform installation-related activities, either turn off the UAC through the Control Panel first or use the designated Local Administrator account to perform these activities.

2. Overrides saved in the Default Management Pack can prevent Hardware Management Pack from being deleted​

When you attempt to delete Hardware Management Pack from Operations Manager, the following message is displayed:

Remove the Default Management Pack first before removing the Management Pack because of dependency. You cannot delete the Management Pack without removing the dependent management packs.

This message indicates there is at least one override saved in the Default Management Pack for rules or monitors. Overrides are saved in either the Default Management Pack or a dependent management pack.

Solution
If you plan to use these overrides at a later time, save the overrides in a management pack other than the Default Management Pack (or the management pack listed in the message). After saving the overrides, delete the management pack causing the problem from Operations Manager, and then delete the other remaining management packs. When you import Hardware Management Pack back to Operations Manager, import the management pack that you saved earlier to restore the overrides.

3. "Script or executable failed to run" alerts can occur on some or most of the managed systems during deletion of the Hardware Management Pack.​

4. Deleting Hardware Management Pack from Operations Manager on Windows Server 2008 may prompt an alert about a script is running​

If you delete Hardware Management Pack while a script defined in Hardware Management Pack is running, a message is displayed stating a script is currently running and the file containing the script is about to be deleted.

You can click Ignore to continue uninstalling without affecting any of the servers running the script.

Solution
Place the management server into Operations Manager Maintenance Mode before deleting Hardware Management Pack from Operations Manager.

5. Errors are displayed on the Operations Manager Console immediately after deleting Hardware Management Pack​

Immediately after deleting Hardware Management Pack from Operations Manager, you might see a series of errors on the Operations Manager Console. This is because the GUI is sharing a view with Hardware Management Pack you are deleting.

For example, the error might display as: Invalid Column Name ... or Collection was modified.

Solution
Ignore this and any related errors and note that the enumeration operation might not run in this situation.

6. The Handle count threshold exceeding error reported after Hardware Management Pack is imported​

On the Operations Manager management servers, after Hardware Management Pack is imported, the following alert might be displayed: Handle count threshold exceeding.

To view details about this error, complete the following steps:
  1. Click Performance > Windows local Application Health Rollup > Performance > Health Service Performance > Health Service to open Operations Manager Health Service.
  2. Click Handle Count Threshold and search for the following message:
    Too many rules and monitors are loaded from all the management packs that this  Health Service has been configured with.
Solution
Apply this fix: Microsoft Support – A managed application has a high number of thread handles and of event handles in the Microsoft .NET Framework 2.0 Web site. Also see the Microsoft Operations Manager Support Team Blog article: The System Center Operations Manager – OpsMgr 2007 blog.
Workaround
Restart Health Service and reset the health state manually each time this error occurs. You should manually reset the health state as a temporary measure for this issue, as doing so will have a negative effect on Operations Manager performance and the continuity of health monitoring.

7. Need to restart the Operations Manager Console to access the external Knowledge Base articles for a newly installed Hardware Management Pack​

If you keep the Operations Manager Console open while installing Hardware Management Pack, or if you changed the installation path for Hardware Management Pack, the links to the hardware Knowledge Base articles will not be available until you restart the Operations Manager Console.

These links appear inside the Knowledge Base articles for the monitors defined in Hardware Management Pack and appear as tasks in the Actions pane of the Operations Manager state views.

Workaround
To have the links point to the new setup location for the hardware Knowledge Base articles, close and reopen the Operations Manager Console.

8. The Operations Manager Console must be restarted to update the directory path for the remote blade on, off and shutdown task​

If you keep the Operations Manager Console open while installing Hardware Management Pack, the Operations Manager Console environment loses the program directory path information for the remote blade on, off and shutdown OS task.

If %IBM_DIR_VBS% is in the program directory path when the remote blade power on, off or shutdown OS console task is requested, the following error message is displayed:
Input Error: Cannot find script file
Workaround
Close and reopen the Operations Manager Console so the new program directory path %IBM_DIR_VBS% is defined properly in the Operations Manager Console environment.

9. A dialog box confirming uninstallation is blocked by the processing bar​

When the system Control Panel is used to uninstall the product, a confirmation message is displayed at the end of the uninstallation process. However, the processing bar of the installation program blocks it, preventing you from confirming the uninstallation.

Workaround
There are two possible workarounds:
  • Bring the underlying uninstallation confirmation window into focus by clicking on it, then click OK to complete the uninstallation.
  • Use the uninstall shortcut option from the Start menu to uninstall the product. The confirmation message is not blocked when you use this method.