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Sending a Unified Manager support bundle to technical support

This workflow shows you how to generate, retrieve, and send a support bundle to technical support using the Unified Manager maintenance console. You should send a support bundle when the issue that you have requires more detailed diagnosis and troubleshooting than an AutoSupport message provides.

For more information about the maintenance console, see the Unified Manager for DM Series System Configuration Guide.

Unified Manager stores two generated support bundles at one time.

  1. Access the maintenance console using Secure Shell (SSH)
    You can access the maintenance console to generate a support bundle.
  2. Generate a support bundle
    You can generate a support bundle using the maintenance console. After you generate the support bundle, you need to retrieve it using either a Windows, Unix, or Linux client.
  3. Retrieve the support bundle using a Windows client
    You can use a retrieval tool such as Filezilla or WinSCP to retrieve the support bundle. Alternatively, if you use a Unix or Linux client, you can retrieve the support bundle using the CLI.
  4. Retrieve the support bundle using a Unix or Linux client
    If you use a Unix or Linux client, you can retrieve the support bundle using CLI. After retrieving the support bundle, you can upload it to the technical support website.
  5. Send the support bundle to technical support
    You can upload the support bundle to technical support to receive additional troubleshooting help.
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