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Troubleshooting by symptom

Use this information to find solutions to problems that have identifiable symptoms.

To use the symptom-based troubleshooting information in this section, complete the following steps:
  1. Check the IMM event log and follow the suggested actions to resolve any event codes (see IMM event log).
  2. Find the symptoms that you are experiencing in the troubleshooting tables in this section and follow the suggested actions to resolve any problems.
  3. If the problem remains, submit a service request (see Getting help and technical assistance).