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Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you.

Use this information to obtain additional information about Lenovo and Lenovo products, and determine what to do if you experience a problem with your Lenovo system or optional device.
Note
This section includes references to IBM web sites and information about obtaining service. IBM is Lenovo's preferred service provider for the System x, Flex System, and NeXtScale System products.
  • Before you call
    Before you call, make sure that you have taken these steps to try to solve the problem yourself.
  • Using the documentation
    Information about your Lenovo system and preinstalled software, if any, or optional device is available in the product documentation. That documentation can include printed documents, online documents, readme files, and help files.
  • Getting help and information from the World Wide Web
    Up-to-date information about Lenovo products and support is available on the World Wide Web.
  • How to send DSA data
    You can use the Enhanced Customer Data Repository to send diagnostic data to IBM.
  • Creating a personalized support web page
    You can create a personalized support web page by identifying Lenovo products that are of interest to you.
  • Software service and support
    Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with your Lenovo products.
  • Hardware service and support
    IBM is Lenovo's preferred service provider for the System x, Flex System and NeXtScale System products.
  • Taiwan product service
    Use this information to contact product service for Taiwan.