ServerGuide problems

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action step is preceded by (Trained technician only), that step must be performed only by a trained technician. Go to the support website at the Lenovo Support Portal to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Symptom	Action
The ServerGuide Setup and Installation CD will not start.	Make sure that the server supports the ServerGuide program and has a startable (bootable) CD or DVD drive. If the startup (boot) sequence settings have been changed, make sure that the CD or DVD drive is first in the startup sequence. If more than one CD or DVD drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive.
The MegaRAID Storage Manager program cannot view all installed drives, or the operating system cannot be installed.	Make sure that the hard disk drive is connected correctly. Make sure that the SAS/SATA hard disk drive cables are securely connected.
The operating-system installation program continuously loops.	Make more space available on the hard disk.
The ServerGuide program will not start the operating-system CD.	Make sure that the operating-system CD is supported by the ServerGuide program. For a list of supported operating-system versions, go to the Lenovo ServerGuide website, click the link for your ServerGuide version, and scroll down to the list of supported Microsoft Windows operating systems.
The operating system cannot be installed; the option is not available.	Make sure that the server supports the operating system. If it does, either no logical drive is defined (SCSI RAID servers), or the ServerGuide System Partition is not present. Run the ServerGuide program and make sure that setup is complete.

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