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Automated service request (call home)

The following sections provide information about the call home tools.

Note
This documentation includes references to IBM web sites, products, and information about obtaining service. IBM is Lenovo's preferred service provider for the System x products.

IBM provides tools that can automatically collect and send data or call IBM Support when an error is detected. These tools can help IBM Support speed up the process of diagnosing problems.

  • Electronic Service Agent
    Electronic Service Agent monitors, tracks, and captures system hardware errors and hardware and software inventory information, and reports serviceable problems directly to IBM Support.
  • IMM2 first failure data capture (FFDC) feature
    The integrated management module II (IMM2) provides a first failure data capture (FFDC) feature that you can use to collect the log data for system hardware errors into a file, which you can send to IBM Support for problem determination assistance.