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Software problems

Use this information to diagnose and resolve software problems for the blade server.

IBM continually updates the support website with tips and techniques that you can use to resolve any problems that you might be having with the BladeCenter HX5 blade server. Go to the BladeCenter support search website and search for the terms http://www.ibm.com/search/csass/search?sn=mh&q=7872%20retain%20tip%20software&lang=en&cc=us&en=utf to see if any service bulletins have been generated.

  1. To determine whether the problem is caused by the software, make sure that:
    • The blade server has the minimum memory that is needed to use the software. For memory requirements, see the information that comes with the software.
      Note
      If you have just installed an adapter or memory, the blade server might have a memory-address conflict.
    • The software is designed to operate on the blade server.
    • Other software works on the blade server.
    • The software works on another server.
  2. If you receive any error messages while you use the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem.
  3. Contact your place of purchase of the software.