POST /service/tickets
Use this method to create a service ticket that was generated by a support service other than Call Home.
Authentication
Authentication with username and password is required.
Request URL
POST https://{management_server_IP}/service/tickets
Query parameters
None
Request body
| Attributes | Required / Optional | Type | Description | ||
|---|---|---|---|---|---|
| creationDate | Required | Long | Timestamp when the service ticket was created | ||
| deviceUUID | Required if machineType and serialNumber are not specified. Otherwise optional. | String | UUID of the device that generated service ticket Tip This can be the UUID of a managed device or a device that is not managed by | ||
| eventID | Optional | String | ID of the event that generated service ticket | ||
| eventSequenceID | Optional | Integer | Sequence ID of the event that generated the service ticket | ||
| lastUpdateDate | Optional | Long | Timestamp when the service ticket was updated last | ||
| machineModel | Required if deviceUUID is not specified. Otherwise optional. | String | Model of the device that generated service ticket | ||
| machineType | Required if deviceUUID is not specified. Otherwise optional. | String | Machine type of the device that generated service ticket | ||
| serialNumber | Required if deviceUUID is not specified. Otherwise optional. | String | Serial number of the device that generated service ticket | ||
| status | Required | String | Status of the service ticket. This can be one of the following values.
| ||
| ticketID | Required | String | ID of the service ticket | ||
| ticketType | Required | String | Support service that generated the service ticket. This can be one of the following values.
| ||
The following example creates a service ticket that was generated by a support service other than Call Home.
{
"creationDate": "1366146000000",
"deviceUUID": "AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA",
"eventID": "FQXHMSS1045M",
"eventSequenceID": 120,
"lastUpdateDate": "1366147000000",
"machineModel": "AC1",
"machineType": "7903",
"serialNumber": "NANC009",
"status": "Created",
"ticketID": "USE0DSBNWWS",
"ticketType": "Cherwell"
}
Response codes
| Code | Description | Comments |
|---|---|---|
| 200 | OK | The request completed successfully. |
| 500 | Internal Server Error | An internal error occurred. A descriptive error message is returned in the response body. |
Response body
None
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