Known limitations, problems, and workarounds

The following limitations, problems, and workarounds are applicable to the Lenovo Configuration Pack for Microsoft System Center Configuration Manager.

Limitations

The following limitation is applicable to the current release of Lenovo Configuration Pack for Microsoft System Center Configuration Manager.

• Limitations with the Lenovo Advanced Settings Utility (ASU):

  If the IMM/uEFI setting is not found on the endpoint, ASU displays the following message:

  Could not find setting XXX.XXXXX

  In this case, ASU cannot determine whether the IMM does not exist or if the IMM/uEFI setting does not exist. The SCCM client agent deems this setting as not in compliance.

  Workaround: Check the Event Viewer logs for more details about the failure. Click Open Event Viewer > Select Windows Logs > Select Application > Lenovo Configuration Pack.

  ASU cannot determine if the endpoint has the required Integrated Management Module (IMM).

Known problems and workarounds

The following known problems and workarounds are applicable to the current release of Lenovo Configuration Pack for Microsoft System Center Configuration Manager.

• A message confirming that the uninstallation is complete might be blocked by the installation program processing bar

  When the Control Panel is used to uninstall the product, a confirmation message is displayed at the end of uninstallation. However, the installation program processing bar blocks it, preventing you from confirming the uninstallation.

  Workaround:

  1. Bring the underlying uninstall confirmation window into focus by clicking it, and then click OK to complete the uninstallation.
  2. Use the uninstallation shortcut option from the Start menu to uninstall the product. The confirmation message window is not blocked when using this method.

• Using the Enter key to execute a carriage return results in garbled square characters in the Description field in Windows 2003

  In Windows 2003, if you enter a carriage return in the Description field of the Configuration Item or the Setting Collection, this results in garbled square characters.

  Workaround: No workaround is currently available.

• The evaluation script does not return any value or output if ASU cannot get the IMM/uEFI setting

  ASU might not be able to get the IMM/uEFI setting from the evaluation script for the following reasons:

  • It is unable to locate the path of the ASU.exe file.
  • The IMM account is incorrect.
  • The endpoint does not have the IMM installed.
  • The endpoint has the IMM installed, but the setting does not exist.
  • The setting evaluation timed out.
  The evaluation script launches ASU to get the IMM/uEFI setting, and returns its value if the setting is found. Otherwise, the evaluation script does not return any value or output. When this occurs, the SCCM client agent deems the evaluation script failed and the setting is not in compliance on the endpoint. The following values are returned:

  • Severity level: Information
  • Validation Name: Instance count validation
  • Current Value: 0
  Note

  If ASU is able to get the IMM/uEFI setting but the value is empty, the evaluation script does not return any value or output.

  Workaround: Review the Event Viewer logs for more details about the failure. Click Open Event Viewer > Select Windows Logs > Select Application > Lenovo Configuration Pack, v5.6.