Identifying and resolving a critical error

This procedure explains how to use Health Explorer to identify and resolve a critical error.

Procedure

1. From the Operations Manager Console, expand Monitoring > SCVMM > Lenovo SCVMM-Managed Licensed Hosts (PRO Views) to open Health Explorer.
2. Double-click a state.
   By default, Health Explorer opens with all of the failed monitors in an expanded view.

   The following figures provides an example of how an error might be displayed in Health Explorer.

   Figure 1. Error displayed in Health Explorer
   
   

   Note

   If there is no warning or critical alert, right-click the system in the Lenovo SCVMM-Managed Licensed Hosts (PRO Views) and from the list, select Open and Health Explorer for system name.
3. Identify the basal-level health monitor that is indicating an error.
   The indication should refer to a particular component instance.

   In the figure below, the cause of the error is a power usage setting that is higher than the critical power threshold.

4. To resolve the error, manually complete the steps listed in the Resolutions section.
5. In the right pane, click State Change Events to view details about the latest state change event that include the date and the time that the fan entered the error state.

   You can also read details about the error.

   Figure 2. Error details
   
   

What to do next

You can find additional information in the IBM Knowledge pages. For instructions on how to access and use the IBM Knowledge pages, see the Lenovo Hardware Management Pack for Microsoft System Center Operations Manager Users Guide. This document can be viewed or downloaded from the Lenovo Hardware Management Pack for Microsoft System Center Operations Manager website.