ServiceNow for Lenovo XClarity Administrator
Lenovo XClarity Integrator (LXCI) for ServiceNow is a plug-in for ServiceNow that integrates with Lenovo XClarity Administrator (LXCA). It retrieves inventory data from LXCA into the ServiceNow configuration management database (CMDB), and enables event management, including viewing the information of fans, power supplies, and switches, and monitoring events of the Lenovo servers.
ServiceNow for Lenovo XClarity Administrator connects to one or more XClarity Administrator instances to synchronize inventory data between ServiceNow and XClarity Administrator using an HTTPS connection.
The primary feature of ServiceNow for Lenovo XClarity Administrator is to retrieve inventory data from registered XClarity Administrator instances import the data into the ServiceNow configuration management database (CMDB) and enable event management. The incidents updated in the ServiceNow Incident table are reflected back to the XClarity Administrator instances.
Inventory data is imported into the ServiceNow CMDB, allowing you to use and track them along with existing inventories. As a part of event management, ServiceNow for Lenovo XClarity Administrator raises incidents for serviceability events. Each incident includes inventory data from the hardware experiencing the issues. The ServiceNow incident passes on to the XClarity Administrator for further tracking. The ServiceNow for Lenovo XClarity Administrator generates an email notification on incident creation and updating.
Event management helps you to track and resolve service requests that are generated from ServiceNow for Lenovo XClarity Administrator. This integration enhances XClarity Administrator capabilities by merging them with ServiceNow capabilities.
ServiceNow for Lenovo XClarity Administrator supports the following features:
Register XClarity Administrator with ServiceNow
Import inventories and map them into the ServiceNow CMDB
Set up ServiceNow for Lenovo XClarity Administrator as an event monitor in XClarity Administrator
Raise incidents for serviceability events
Send incident details to the XClarity Administrator instance that passed the generated event
Send incident updates from ServiceNow to XClarity Administrator.
Provide email notification for any changes/updates in the Incident Table.