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Running diagnostics

Select Run Diagnostics and click Next button. The following five tabs are displayed in the left pane:

  • Dashboard: View the health status of each server component and check the active events if any one of the components has a problem.

  • Memory Test: Run the memory test.

  • Disk Drvie Test: Run the disk drive test.

  • RAID Log: Collect the logs for the selected RAID adapters.

  • DCPMM Test: Run DC Persistent Memory Module test.

Figure 1. Dashboard interface
Dashboard interface

To exit this interface and return to the Diagnostics interface, click Exit button and then click Exit.

Running memory test​



To run memory test, do the following:

  1. If you want to save the test result, attach a USB storage drive to the server or connect your server to a shared network. For instructions on how to connect to a shared network, refer to Configuring network settings.

  2. Click the Memory Test tab.

  3. Select the test options based on your need, and click Run to start testing.
    Memory Test TypesFunctionMemory Test SettingsLog formatLog save locationNotes
    Quick Test

    Quick Test is selected as the default test type and it only runs the WriteRead test pattern.

    		Supporttest_mem_%date%.txtUSB flash drive or website

    • The mouse pointer is not active during the test process.

    • After the testing process is completed, the test result will be displayed to show you if the test is passed or failed.

    • You can press Esc to stop the test.

    Full Test

    Full Test runs all test patterns and takes a long time to finish.

    		Support
    Advanced Memory Test

    Advanced Memory Test runs complicated data test patterns for memory during UEFI POST. The test time depends on the DIMM configuration. The system will be restarted when running the test, and a dialog will be displayed on the Memory Test page after the test. You can save the logs.

    		Not Supporttest_adv_mem_%date%.txtUSB flash drive/
  4. Click Save after the testing process is completed if you want to save the test result.
    Note
    The test result will be saved in a test_mem_%date%.txt file in the USB storage drive or the shared network folder. The file includes more details than the test result displayed on the interface.

Running DCPMM test​

To run DCPMM test, do the following:

  1. If you want to save the test result, attach a USB storage drive to the server or connect your server to a shared network. For instructions on how to connect to a shared network, refer to Configuring network settings.

  2. Click the DCPMM Test tab.

    Note
    The mouse pointer is not active during the testing process.

  3. Select one of the following test options according to your need:

    • Select All: Run the following four test options.

    • Quick diagnostics: Verify the basic health status for installed DCPMMs.

    • Config diagnostics: Verify whether the BIOS platform configuration matches the installed hardware or not.

    • FW diagnostics: Verify the firmware consistency for installed DCPMMs.

      Note
      This test cannot verify whether the installed firmware is the optimal version or not.

    • Security diagnostics: Verify the consistent security state for installed DCPMMs.

      Note
      It is recommended that security setting is enabled for all installed DCPMMs.
  4. Click Save after the testing process is completed if you want to save the test result.
    Note
    The test result will be saved in a test_DCPMM_%date%.txt file in the USB storage drive or the shared network folder. The file includes more details than the test result displayed on the interface.
For DCPMMs, the following memory modes are available:

  • App Direct Mode: In this mode, DCPMMs act as independent and persistent memory resources directly accessible by specific applications, and Dynamic Random Access Memory (DRAM) DIMMs act as system memory.

  • Memory Mode: In this mode, DCPMMs act as volatile system memory, while any installed DRAM DIMMs act as cache.

  • Mixed Memory Mode: In this mode, some percentage of DCPMM capacity is directly accessible to specific applications, while the rest serves as system memory.

In App Direct Mode:

  • DCPMM test (DCPMM health test) is for DCPMMs.

  • Memory test (stress test) is for DRAM DIMMs. The tested memory capacity is the available capacity of DRAM DIMMs.

In Memory Mode and Mixed Memory Mode:

  • DCPMM test (DCPMM health test) is for DCPMMs.

  • Memory test (stress test) is for DCPMMs. The tested memory capacity is the available capacity of DCPMMs configured as system memory.

    Note
    It might take a very long time for the DCPMMs memory test processing.

Running disk drive test​

To run disk drive test, do the following:

  1. If you want to save the test result, attach a USB storage drive to the server or connect your server to a shared network. For instructions on how to connect to a shared network, refer to Configuring network settings.

  2. Click the Disk Drive Test tab.

  3. Select the test options according to your need, and click Run to start testing.
    Note

    • Short Self Test is selected as the test type by default.

    • The mouse pointer is not active during the testing process.

    • You can press Esc to stop the test.

    • If you are running test for NVMe SSDs, no matter you select Short Self Test or Long Self Test, the test item only includes the Self-Monitoring, Analysis, and Reporting Technology (SMART) flag status.

  4. Click Save after the testing process is completed if you want to save the test result.
    Note

    • The test result will be saved in a test_hdd.txt file in the USB storage drive or the shared network folder. The file includes more details than the test result displayed on the interface.

    • If two M.2 drives are configured as a RAID array, the drives are not supported in the disk drive test. If you want to use disk drive test function to test the M.2 drives, do not configure them as a RAID array.

Collecting RAID logs​

To collect RAID logs, do the following:

  1. If you want to save the logs, attach a USB storage drive to the server or connect your server to a shared network. For instructions on how to connect to a shared network, refer to Configuring network settings.

  2. Click the RAID Log tab.

  3. Select the RAID adapter that you want to collect the logs and click Collect RAID Log to start the collection.
    Note
    The mouse pointer is not active during the collecting process.

  4. After the collecting process is finished, the summary information for the RAID adapter will be displayed. You can click View Recent Log to see the recent logs of the RAID adapter.

  5. If you want to save the detailed logs, click Save Detailed Log. The collected logs will be saved in three TXT files in the USB storage drive or the shared network folder. The three TXT files include the following information respectively:

    • Basic information about the RAID adapter

    • Firmware logs for troubleshooting

    • Event logs for the RAID adapter