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General problems

Use this information to solve general problems.

The general symptoms and actions table with one level of row and column headers.

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • If an action step is preceded by (Trained technician only), that step must be performed only by a trained technician.
  • Go to the Lenovo support website at the Lenovo Support Portal to check for technical information, hints, tips, and new device drivers or to submit a request for information.
SymptomAction
A cover latch is broken, an LED is not working, or a similar problem has occurred.If the part is a CRU, replace it. If the part is a microprocessor or the system board, the part must be replaced by a trained technician.
The server is hung while the screen is on. Cannot start the Setup utility by pressing F1.
  1. See Nx-boot failure for more information.
  2. See Recovering the server firmware (UEFI update failure) for more information.