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XClarity Controller events

When a hardware event is detected by the Lenovo XClarity Controller on the server, the Lenovo XClarity Controller writes that event in the system-event log on the server.

Note

Event identifier (ID) is a unique identifier used to search for XCC events. The event message may have one or more arguments, which could be replaceable text of FRU name or sensor name to identify the failed component. So one XCC event ID could represent a generic event or similar faults that happened on different hardware components. The general way of problem determination is to locate the event by ID, identify the hardware component by message argument if it contains hardware component name, and then perform actions defined in User Response.

Example:

FQXSPCA0017M: Sensor [SensorElementName] has transitioned to critical from a less severe state
where:

  • FQXSPCA0017M is the event ID.

  • [SensorElementName] is a sensor variable, indicating the name of hardware component. It can be CPU, PCI adapter, OCP card or chipset. You can find the event by the event ID FQXSPCA0017M and perform actions defined in User Response for the component.

For additional information about the Lenovo XClarity Controller event log, see Viewing Event Logs section in the XCC documentation compatible with your server at Lenovo XClarity Controller portal page.

For each event code, the following fields are displayed:
Event identifier
An identifier that uniquely identifies an event.
Event description
The logged message string that appears for an event. When the event string is displayed in the event log, information such as a specific component is displayed. In this documentation, that additional information appears as variables, which include but are not limited to the following:

  • [SensorElementName], [ManagedElementName] , [ProcessorElementName], [ComputerSystemElementName], [PowerSupplyElementName], ...

  • [arg1], [arg2], [arg3], [arg4], [arg5]...

Explanation
Provides additional information to explain why the event occurred.
Severity
An indication of the level of concern for the condition. The following severities can be displayed.

  • Informational. The event was recorded for audit purposes, usually a user action or a change of states that is normal behavior.

  • Warning. The event is not as severe as an error, but if possible, the condition should be corrected before it becomes an error. It might also be a condition that requires additional monitoring or maintenance.

  • Error. The event is a failure or critical condition that impairs service or an expected function.

Alert Category
Similar events are grouped together in categories. The alert category is in the following format: severity - device, where:

  • severity is one of the following severity levels:

    • Critical. A key component in the server is no longer functioning.

    • Warning. The event might progress to a critical level.

    • System. The event is the result of a system error or a configuration change.

  • device is the specific device in the server that caused the event to be generated.

Serviceable
Specifies whether user action is required to correct the problem.
CIM Information
Provides the prefix of the message ID and the sequence number that is used by the CIM message registry.
SNMP Trap ID
The SNMP trap ID that is found in the SNMP alert management information base (MIB).
Automatically contact Service
You can configure the Lenovo XClarity Administrator to automatically notify Support (also known as call home) if certain types of errors are encountered. If you have configured this function and this field is set to Yes, Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.
Note
This documentation includes references to IBM web sites, products, and information about obtaining service. IBM is Lenovo's preferred service provider for the Lenovo server products.

For more information about enabling Call Home from Lenovo XClarity Administrator, see Setting up automatic problem notification to Lenovo Support (Call Home). In addition, see XCC events that automatically notify Support for a consolidated list of all Lenovo XClarity Controller events that are called home to Lenovo Support.

User Action
Indicates what actions you should perform to solve the event. Perform the steps listed in this section in the order shown until the problem is solved. If you cannot solve the problem after performing all steps, contact Lenovo Support.