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The External Diagnostics Handset

Where to connect the external diagnostics handset

Connect the external diagnostics handset to the front of your server. Depending on your server model, the external diagnostics connector is located on the front I/O assembly or on the rack latch.

External diagnostics handset connected with a cable

External diagnostics handset connected with a cable

1 The external diagnostics handset that can be connected to the server with an external cable.

2 The magnetic bottom with which the device can be attached to the top or side of the rack. This is helpful and can free up both hands for certain service tasks.

3 The external diagnostics connector on the front of the server that can be used to connect an external diagnostics handset.

Pay attention to the following steps when unplugging the external diagnostics handset:

Unplugging the external LCD diagnostics handset

Unplugging the external LCD diagnostics handset

Step 1. Press the plastic clip on the plug in the shown direction.Step 2. Gently pull out the cable from the connector while keeping the clip pressed down.

Display panel overview

Display panel controls with identifying callouts

1 LCD display2 Scroll buttons (up/down/left/right).Press the scroll buttons to locate and select system information.3 Select button.Press the select button to select from the menu options.

Options flow diagram

The external diagnostics handset shows various system information. Navigate through the options with the scroll keys.

Display panel options flow

Full menu list

Following is the list of options available on the external diagnostics handset. Switch between an option and the subordinate information entries with the select button, and switch among options or information entries with the scroll buttons.

Home Menu (System Status Dashboard)
Home MenuExample

1 System name

2 System status

3 Active alert quantity

4 Temperature

5 Power consumption

6 Checkpoint code

Display panel home menu

Active Alerts
Sub MenuExample

Home screen:Active error quantity

The Active Alerts menu displays only the quantity of active errors. If no errors occur, the Active Alerts menu will not be available during navigation.
1 Active Alerts
Details screen:
  • Error message ID (Type: Error/Warning/Information)

  • Occurrence time

  • Possible sources of the error

Active Alerts: 1
Press ▼ to view alert details

04/07/2020 02:37:39 PM
CPU 1 Status:
Configuration Error
System VPD Information
Sub MenuExample
  • Machine type and serial number

  • Universal Unique ID (UUID)

Machine Type: xxxx
Serial Num: xxxxxx
Universal Unique ID:
System Firmware
Sub MenuExample


  • Firmware level (status)

  • Build ID

  • Version number

  • Release date

UEFI (Inactive)
Build: D0E101P
Version: 1.00
Date: 2019-12-26

XCC Primary

  • Firmware level (status)

  • Build ID

  • Version number

  • Release date

XCC Primary (Active)
Build: DVI399T
Version: 4.07
Date: 2020-04-07

XCC Backup

  • Firmware level (status)

  • Build ID

  • Version number

  • Release date

XCC Backup (Active)
Build: D8BT05I
Version: 1.00
Date: 2019-12-30
XCC Network Information
Sub MenuExample
  • XCC hostname

  • MAC address

  • IPv4 Network Mask

  • IPv4 DNS

  • IPv6 Link Local IP

  • Stateless IPv6 IP

  • Static IPv6 IP

  • Current IPv6 Gateway

  • IPv6 DNS

Only the MAC address that is currently in use is displayed (extension or shared).
XCC Network Information
XCC Hostname: XCC-xxxx-SN

MAC Address:
IPv4 IP:

IPv4 Network Mask
IPv4 Default Gateway
: x.x.x.x

System Environmental Information
Sub MenuExample
  • Ambient temperature

  • Exhaust temperature

  • PSU status

  • Spinning speed of fans by RPM

Ambient Temp: 24 C
Exhaust Temp: 30 C
PSU1: Vin= 213 w
Inlet= 26 C
FAN1 Front:     21000 RPM
FAN2 Front: 21000 RPM
FAN3 Front: 21000 RPM
FAN4 Front: 21000 RPM
Active Sessions
Sub MenuExample
Quantity of active sessions
Active User Sessions: 1
Sub MenuExample
Several quick actions supported for users
  • Restore XCC to Defaults

  • Force XCC Reset

  • Request XCC Reset

  • Clear CMOS

  • Request Virtual Reseat

  • Modify XCC Static IPv4 Address/Net mask/Gateway

  • Modify System Name

  • Generate/Download FFDC Service Data

  • Remove FPGA Test Image

Request XCC Reset?
This will request the BMC to
reboot itself.
Hold √ for 3 seconds

To get the latest technical information and download device drivers and updates, go to: