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FQXSPUN0038J : Sensor [SensorElementName] has indicated an install error.

Sensor [SensorElementName] has indicated an install error.

This message is for the use case when an implementation has detected a Sensor install error.

Severity​

Warning

Alert Category​

Warning - Other

Serviceable​

Yes

CIM Information​

Prefix:PLAT

and ID:0556

SNMP Trap ID​

60

Automatically Notify Support​

No

User Action​

The following situations might occur due to leakage problems:

  1. Processor over temperature error indicated by the System Error "!" LED being solid ON at the front of the server
  2. The green LED on the leakage sensor will remain solid when there’s no leakage and will blink at 1 Hz if a leak is detected. Note that the GPU leakage sensor LEDs are only visible when the system is connected to AC power, while the CPU leakage sensor LED can be seen without fully disassembling the server
  3. The server shut down unexpectedly：
  4. - If a leak is detected, the system will DC power off and block power permissions. It will not power on again until the leakage issue is resolved.
  5. - A damaged or pinched cable on the “leak rope” side of the sensor box may lead to system shutdown.
  6. If there is an installation error with the leakage sensor, the system will continue to operate, as this error is unrelated to any actual leakage. The two primary causes of this issue are:
  7. - A damaged cable on the ‘Power’ side of the leak sensor box, located between the sensor box and the board connector.
  8. - The cable connector is unplugged.
  9. If either a "leak detect" or "sensor install error" persists, the affected water loop will need to be replaced
  10. Complete the following actions to resolve the issue:
  11. Check XCC messages to see if any leakage warnings have been reported. See XCC events for more information.
  12. Remove the server from the rack, and place it on a stable work surface.
  13. Locate the GPU or CPU water loop indicated by the message.
  14. Use a flashlight to visually inspect the leakage sensor drip tray or system board for any moisture.
  15. Check the water loop for any moisture.
  16. If you identify the problem in the steps above, replace one or more of the water loops (see user manual).
  17. After replacing the GPU water loop, run AC cycle and check if the event has been deasserted.
  18. If you are unable to identify the problem, run AC cycle and check if the issue still exist. Contact Product Engineer for the further assistance.