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Collect diagnostic data

You collect diagnostic data so technical support can use the data for troubleshooting and further analysis.

  • Collect support data manually
    You can gather various types of inventory, status, and performance data about your storage array in a single file. Technical support can use the file for troubleshooting and further analysis.
  • Retrieve recovery support files
    Technical support can use recovery support files to troubleshoot issues. System Manager automatically saves these files.
  • Retrieve trace buffers
    You can retrieve the trace buffers from the controllers and send the file to technical support for analysis.
  • Collect drive data
    You can collect log data from all drives in your storage array and send the file to technical support for analysis.
  • Collect I/O path statistics
    You can save the I/O path statistics file and send it to technical support for analysis.
  • Retrieve health image
    You can review a health image for the controller. A health image is a raw data dump of the controller’s processor memory that technical support can use to diagnose a problem with a controller.