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Manage AutoSupport

You use AutoSupport to automatically send data to technical support to use for troubleshooting or to prevent issues.

  • Enable or disable AutoSupport features
    You enable the AutoSupport feature and the individual AutoSupport features during initial setup or you can enable them later.
  • Enable AutoSupport maintenance window
    Enable the AutoSupport maintenance window to suppress automatic ticket creation on error events. Under normal operation mode, the storage array uses AutoSupport to open a case with Support if there is an issue.
  • Disable AutoSupport maintenance window
    Disable the AutoSupport maintenance window to allow automatic ticket creation on error events. When AutoSupport maintenance window is disabled, the storage array will use AutoSupport to open a case with Support if there is an issue.
  • Configure AutoSupport delivery method
    The AutoSupport feature supports the HTTPS, HTTP, and SMTP protocols for delivering dispatches to technical support.
  • Schedule AutoSupport dispatches
    System Manager automatically creates a default schedule for AutoSupport dispatches. If you prefer, you can specify your own schedule.
  • View AutoSupport status
    The AutoSupport page shows you whether the AutoSupport feature and the individual AutoSupport features are currently enabled.
  • View AutoSupport log
    The AutoSupport log provides information about status, dispatch history, and errors encountered during the delivery of AutoSupport dispatches.