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Send AutoSupport dispatches

System Manager allows you to send AutoSupport dispatches to technical support, without waiting for a scheduled dispatch.

The AutoSupport feature must be enabled. You can see whether it is enabled on the AutoSupport page.

This operation collects support data and automatically sends it to technical support, so they can troubleshoot issues.

  1. Select Support > Support Center > AutoSupport tab.
  2. Select Send AutoSupport Dispatch.
    The Send AutoSupport Dispatch dialog box appears.
  3. Confirm the operation by selecting Send.
  • View AutoSupport status
    The AutoSupport page shows you whether the AutoSupport feature and the individual AutoSupport features are currently enabled.
  • View AutoSupport log
    The AutoSupport log provides information about status, dispatch history, and errors encountered during the delivery of AutoSupport dispatches.
  • Enable AutoSupport maintenance window
    Enable the AutoSupport maintenance window to suppress automatic ticket creation on error events. Under normal operation mode, the storage array uses AutoSupport to open a case with Support if there is an issue.
  • Disable AutoSupport maintenance window
    Disable the AutoSupport maintenance window to allow automatic ticket creation on error events. When AutoSupport maintenance window is disabled, the storage array will use AutoSupport to open a case with Support if there is an issue.