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Optional device and replaceable component installation problems

Use this information to solve optional device and replaceable component installation problems.

External USB device not recognized​

Complete the following steps until the problem is solved:
  1. Make sure that the correct device drivers are installed in the compute node. See the product documentation for the USB device for information about device drivers.
  2. Use the Setup utility to make sure that the device is configured correctly.
  3. If the USB device is connected to a hub or the console breakout cable, disconnect the device and connect it directly to the USB port on the front of the compute node.
  4. Run the DSA USB diagnostic tests

PCIe adapters not recognized/functioning​

Complete the following steps until the problem is solved:
  1. Check the event log and resolve any issues related to the device.
  2. See the Lenovo ServerProven website to make sure that the adapter is supported.
  3. Make sure that the adapter is installed in a correct slot.
  4. Make sure that the correct device drivers are installed for the device.
  5. Resolve any resource conflicts if you are running legacy mode (UEFI).
  6. Check the Lenovo Support Portal for any service bulletins.
  7. Make sure that any external connections to adapters are correct and that the connectors are not physically damaged.