Removing and replacing components

Replaceable components consist of consumable parts, structural parts, and field replaceable units (FRUs):

• Consumables: Purchase and replacement of consumables (components, such as batteries and printer cartridges, that have depleting life) is your responsibility. If Lenovo acquires or installs a consumable component at your request, you will be charged for the service.
• Structural parts: Purchase and replacement of structural parts (components, such as chassis assembly, top cover, and bezel) is your responsibility. If Lenovo acquires or installs a structural component at your request, you will be charged for the service.
• Field replaceable unit (FRU): FRUs must be installed only by trained technicians, unless they are classified as customer replaceable units (CRUs):
  • Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If Lenovo installs a Tier 1 CRU at your request, you will be charged for the installation.
  • Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.

See Parts listing to determine whether a component is a consumable, structural part, Tier 1 CRU, Tier 2 CRU or FRU.

For information about the terms of the warranty, see the Warranty Information document that comes with the server. Reminder that for customers in the USA with 9x5 Next Business Day warranty the customer is required to remove the unit (two people) from the rack and Lenovo service personnel cannot assist the customer.

For more information about getting service and assistance, see Getting help and technical assistance.