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Call home (automated service request)

Lenovo provides tools that can automatically collect and send data or call Support when an error is detected.

These tools can help service speed up the process of diagnosing problems. The following sections provide information about the call home tools.

  • Service advisor
    The server comes with the Service Advisor feature that can collect data about the system when the system detects a fault and sends that data to Service for problem determination.
  • Electronic Service Agent
    Electronic Service Agent monitors, tracks, and captures system hardware errors and hardware and software inventory information, and reports serviceable problems directly to Support.