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Optional device and FRU installation problems

Use this information to resolve optional device and FRU installation problems.

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

The optional device and FRU installation problems table is a two-column table that lists the symptoms and corrective actions for optional device and FRU installation failures. Column 1 lists the symptom. Column 2 describes the corrective actions for each symptom.

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing, Types 7167 and 2590 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU) that must be replaced only by a trained service technician.
  • If an action step is preceded by (Trained service technician only), that step must be performed only by a trained service technician.
SymptomAction
External USB device not recognized
  1. Make sure that the correct device drivers are installed on the compute node. See the product documentation for the USB device for information about device drivers.
  2. Use the Setup utility to make sure that the device is configured correctly.
  3. If the USB device is connected to a hub or the console breakout cable, disconnect the device and connect it directly into the USB port on the front of the compute node.
  4. Run the DSA USB diagnostic tests.
PCIe adapters not recognized/functioning
  1. Check the event log and resolve any issues related to the device.
  2. See the Lenovo ServerProven website to validate that the adapter is supported.
  3. Make sure that the adapter is installed in a correct slot.
  4. Make sure that the correct device drivers are installed for the device.
  5. Resolve any resource conflicts if running legacy mode (UEFI).
  6. Check the Lenovo Support Portal for any service bulletins.
  7. Make sure that any adapter external connections are correct and that the connectors are not physically damaged.