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General problems

Use this information to resolve a general hardware problem.

IBM updates the support website with the latest tips and techniques that you can use to resolve any problems. Go to the BladeCenter support search website at http://www.ibm.com/supportportal/ to see if any service bulletins have been generated.

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • See Parts listing to determine which components are consumable, structural, or CRU parts.
  • If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained technician.
SymptomAction
A cover lock is broken, an LED is not working, or a similar problem has occurred.If the part is a CRU, replace it - See Removing and replacing Tier 1 customer replaceable units (CRUs) or Removing and replacing Tier 2 CRUs to replace the failed component. Some tier 2 CRU parts must be replaced by a trained technician.
The server is hung while the screen is on. Cannot start the Setup utility by pressing F1.
  1. See Nx boot failure for more information.
  2. See Recovering from a UEFI update failure for more information.