Media tray problems

Use this information to diagnose and resolve media tray issues for the blade server.

1. Make sure that:
   • The media-tray select button LED on the front of the blade server is lit, indicating that the blade server is connected to the shared media tray.
   • The media tray devices work with another blade server.
2. Determine whether the problem affects more than one media tray component:
   • USB ports
   • CD or DVD drive
3. For problems that affect only a USB port:
   1. Make sure that the USB device is operational. If you are using a USB hub, make sure that the hub is operating correctly and that any software that the hub requires is installed. Connect the USB device directly to the USB port, bypassing the hub, to check its operation.
   2. Reseat the following components:
      1. USB device cable
      2. Media tray cable (if applicable)
      3. Media tray
   3. Replace the following components one at a time, in the order shown, restarting the blade server each time:
      1. USB cable (if applicable)
      2. Media tray cable (if applicable)
      3. Media tray
4. For problems that affect only the CD or DVD drive, make sure that:
   1. The CD or DVD is inserted correctly in the drive. If necessary, insert the end of a straightened paper clip into the manual tray-release opening to eject the CD or DVD. The drive LED flashes once per second when the CD or DVD is inserted.
   2. The CD or DVD is clean and not damaged. (Try another CD or DVD if you have one.)
   3. The software program is working properly.
5. For problems that affect one or more of the removable media drives:
   1. Reseat the following components:
      1. Removable-media drive cable (if applicable)
      2. Removable-media drive
      3. Media tray cable (if applicable)
      4. Media tray
   2. Replace the following components one at a time, in the order shown, restarting the blade server each time:
      1. Removable-media drive cable (if applicable)
      2. Media tray cable (if applicable)
      3. Removable-media drive
      4. Media tray
6. Check for correct advanced management module operation (see the documentation for your BladeCenter chassis).
   Note

   Some BladeCenter chassis types have several management-module components that might have to be tested or replaced (see the Installation Guide for your advanced management module for more information).
7. Replace the advanced management module (see the documentation for your BladeCenter chassis).