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External USB device not recognized

Use this information to troubleshoot external USB devices.

  1. Make sure that the proper drivers are installed on the compute node. See the product documentation for the USB device for information about device drivers.
  2. Use the Setup utility to make sure that the device is configured correctly.
  3. If the USB device is plugged into a hub or the console breakout cable, unplug the device and plug it directly into the USB port on the front of the compute node.
  4. Run the DSA USB diagnostic tests