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GET /callhome/endPointsPMR

Use this method to return information about all service tickets that were generated by Call Home.

For service tickets that were generated by a support service other than Call Home, use GET /service/tickets.

Authentication

Authentication with username and password is required.

Request URL

GET https://{management_server_IP}/callhome/endPointsPMR

Query parameters

None

Request body

None

Response codes

CodeDescriptionComments
200OKThe request completed successfully.
500Internal Server ErrorAn internal error occurred. A descriptive error message is returned in the response body.

Response body

AttributesTypeDescription
componentIDStringComponent ID of the service ticket
eventIDStringID of the event that generated service ticket
idStringID of the service ticket
lastUpdateStringTimestamp of the last update to the service ticket
sourceIDStringSource ID of the generated event
stateStringCurrent state of the service ticket. This can be one of the following values.
  • Processing

  • Answered

  • Cancelled

  • Closed

  • Created

  • Error

  • Initialized

  • Rejected

  • Submitted

  • Unknown

  • Waiting

typeStringType of the service ticket. This can be one of the following values.
  • Normal
  • Test
uidStringUID of the service ticket
uriStringURL where the service ticket can be accessed from the Internet
The following example is returned if the request is successful.
[{
"eventID": "FQXHMSS1045I",
"componentID": "",
"id": "1",
"lastUpdate": "2015-03-03T12:56:37Z",
"sourceID": "FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF",
"state": "Processing",
"type": "Test",
"uid": "USE0DSBNWWS",
"uri": "https://www.lenovo.com:443/services/projects/ecc/iepd/services/ProblemReport
?vSessionId=PS12015030311213279042"
}]