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PUT /service/tickets/{record_id}

Use this method to modify the status of a service ticket that was generated by a support service other than Call Home.

Authentication​

Authentication with username and password is required.

Request URL​

PUT https://{management_server_IP}/service/tickets/{record_id}

where {record_id} is the ID of the service ticket. To obtain the service ticket ID, use GET /service/tickets.

Query parameters​

None

Request body​

AttributesRequired / OptionalTypeDescription
statusRequiredStringStatus of the service ticket. This can be one of the following values.

  • Processing

  • Answered

  • Cancelled

  • Closed

  • Created

  • Error

  • Initialized

  • Rejected

  • Submitted

  • Unknown

  • Waiting

The following example sets the service-ticket status to Created.

{
   "status": "Created"
}

Response codes​

CodeDescriptionComments
200OKThe request completed successfully.
500Internal Server ErrorAn internal error occurred. A descriptive error message is returned in the response body.

Response body​

None