GET /service/tickets/{record_id}
Use this method to return information about a specific service ticket that was generated by a support service other than Call Home.
Note
For service tickets that were generated by Call Home, use GET /callhome/endPointsPMR/{record_uid}.
Authentication
Authentication with username and password is required.
Request URL
GET https://{management_server_IP}/service/tickets/{record_id}
where {record_id} is the ID of the problem record. To obtain the problem-record ID, use GET /service/tickets.
Query parameters
None
Request body
None
Response codes
| Code | Description | Comments |
|---|---|---|
| 200 | OK | The request completed successfully. |
| 500 | Internal Server Error | An internal error occurred. A descriptive error message is returned in the response body. |
Response body
| Attributes | Type | Description | ||
|---|---|---|---|---|
| creationDate | Long | Timestamp when the service ticket was created | ||
| deviceUUID | String | UUID of the device that generated service ticket | ||
| eventID | String | ID of the event that generated service ticket | ||
| eventSequenceID | Integer | Sequence ID of the event that generated the service ticket | ||
| lastUpdateDate | Long | Timestamp when the service ticket was updated last | ||
| machineModel | String | Model of the device that generated service ticket | ||
| machineType | String | Machine type of the device that generated service ticket | ||
| serialNumber | String | Serial number of the device that generated service ticket | ||
| status | String | Status of the service ticket. This can be one of the following values.
| ||
| ticketID | String | ID of the service ticket | ||
| ticketType | String | Support service that generated the service ticket. This can be one of the following values.
| ||
The following example is returned if the request is successful.
{
"creationDate": "1366146000000",
"deviceUUID": "AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA",
"eventID": "FQXHMSS1045M",
"eventSequenceID": 120,
"lastUpdateDate": "1366147000000",
"machineModel": "AC1",
"machineType": "7903",
"serialNumber": "NANC009",
"status": "active",
"ticketID": "USE0DSBNWWS",
"ticketType": "Cherwell"
}
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