GET /callhome/endPointsPMR/{record_uid}
Use this method to return information about a specific service ticket that were generated by Call Home.
For service tickets that were generated by a support service other than Call Home, use GET /service/tickets/{record_id}.
Authentication
Authentication with username and password is required.
Request URL
GET https://{management_server_IP}/callhome/endPointsPMR/{record_uid}
where {record_uid} is the UID of the service ticket to be retrieved. To obtain the service ticket UID, use the GET /callhome/endPointsPMR method.
Query parameters
None
Request body
None
Response codes
| Code | Description | Comments |
|---|---|---|
| 200 | OK | The request completed successfully. |
| 500 | Internal Server Error | An internal error occurred. A descriptive error message is returned in the response body. |
Response body
| Attributes | Type | Description | ||
|---|---|---|---|---|
| componentID | String | Component ID of the service ticket | ||
| eventID | String | ID of the event that generated service ticket | ||
| id | String | ID of the service ticket | ||
| lastUpdate | String | Timestamp of the last update to the service ticket | ||
| sourceID | String | Source ID of the generated event | ||
| state | String | Current state of the service ticket. This can be one of the following values.
| ||
| type | String | Type of the service ticket. This can be one of the following values.
| ||
| uid | String | UID of the service ticket | ||
| uri | String | URL where the service ticket can be accessed from the Internet | ||
The following example is returned if the request is successful.
[{
"eventID": "FQXHMSS1045I",
"componentID": "",
"id": "1",
"lastUpdate": "2015-03-03T12:56:37Z",
"sourceID": "FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF",
"state": "Processing",
"type": "Test",
"uid": "USE0DSBNWWS",
"uri": "https://www.lenovo.com:443/services/projects/ecc/iepd/services/ProblemReport
?vSessionId=PS12015030311213279042"
}]
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