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Failed to report events when logging on with another Windows account

If user logs on with another Windows account (not the one used for the installation) and tries to report the events using "xcclogger.exe -r" command, it may show the error message "Failed to load credential" and fail to report the events.

This is because to ensure the security of the XCC account credential, the credential is saved in the Windows user's credential set and managed by Windows. The credential cannot be read from another Windows account.

There are 2 solutions for this scenario.

  1. (Recommended) Switch back to the original account used for the installation and retry reporting.

  2. Use the following command and provide valid XCC credential to report the events.

> xcclogger -r -u