Before you call
Before you call, there are several steps that you can take to try and solve the problem yourself. If you decide that you do need to call for assistance, gather the information that will be needed by the service technician to more quickly resolve your problem.
You can solve many problems without outside assistance by following the troubleshooting procedures that Lenovo provides in the online help or in the Lenovo product documentation. The online help also describes the diagnostic tests that you can perform. The documentation for most systems, operating systems, and programs contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the documentation for the operating system or program.
Ensure that you have the latest version of the tool installed.
Check all cables to make sure that they are connected.
Check the power switches to make sure that the system and any optional devices are turned on.
Check for updated software, firmware, and operating-system device drivers for your Lenovo product. (See the following links) The Lenovo Warranty terms and conditions state that you, the owner of the Lenovo product, are responsible for maintaining and updating all software and firmware for the product (unless it is covered by an additional maintenance contract). Your service technician will request that you upgrade your software and firmware if the problem has a documented solution within a software upgrade.
For the drivers and software downloads, see Drivers and software download website for Lenovo XClarity Essentials.
If you have installed new hardware or software in your environment, check Lenovo ServerProven to make sure that the hardware and software are supported by your product.
Check Lenovo Data Center Forum at Lenovo Data Center forums to see if someone else has encountered a similar problem.