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Collecting service data

To clearly identify the root cause of a solution issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

Service data can be collected through the following tools:

  • Lenovo XClarity Provisioning Manager

    Use the Collect Service Data function of Lenovo XClarity Provisioning Manager to collect system service data. You can collect existing system log data or run a new diagnostic to collect new data.

  • Lenovo XClarity Controller

    You can use the Lenovo XClarity Controller web interface or the CLI to collect service data for the solution. The file can be saved and sent to Lenovo Support.

    • For more information about using the web interface to collect service data, see the Downloading service data section in the XCC documentation version compatible with your solution at Lenovo XClarity Controller portal page.

    • For more information about using the CLI to collect service data, see the ffdc command section in the XCC documentation version compatible with your solution at Lenovo XClarity Controller portal page.

  • Lenovo XClarity Administrator

    Lenovo XClarity Administrator can be set up to collect and send diagnostic files automatically to Lenovo Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and send diagnostic files to the Lenovo Support Center.

    You can find more information about setting up automatic problem notification within the Lenovo XClarity Administrator at Setting up automatic problem notification to Lenovo Support (Call Home).

  • Lenovo XClarity Essentials OneCLI

    Lenovo XClarity Essentials OneCLI has inventory application to collect service data. It can run both in-band and out-of-band. When running in-band within the host operating system on the solution, OneCLI can collect information about the operating system, such as the operating system event log, in addition to the hardware service data.

    To obtain service data, you can run the getinfor command. For more information about running the getinfor, see Lenovo XClarity Essentials getinfor command.