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Problem determination

Use the information in this section to isolate and resolve issues that you might encounter while using your solution.

Lenovo servers/solutions can be configured to automatically notify Lenovo Support if certain events are generated. You can configure automatic notification, also known as Call Home, from management applications, such as the Lenovo XClarity Administrator. If you configure automatic problem notification, Lenovo Support is automatically alerted whenever a server/solution encounters a potentially significant event.

To isolate a problem, you should typically begin with the event log of the application that is managing the solution:

  • If you are managing the solution from the Lenovo XClarity Administrator, begin with the Lenovo XClarity Administrator event log.

  • If you are using some other management application, begin with the Lenovo XClarity Controller event log.

  • Event logs
    An alert is a message or other indication that signals an event or an impending event. Alerts are generated by the Lenovo XClarity Controller or by UEFI in the solutions. These alerts are stored in the Lenovo XClarity Controller Event Log. If the solution is managed by the System Management Module 2 or by the Lenovo XClarity Administrator, alerts are automatically forwarded to those management applications.
  • Light path diagnostics
    Light path diagnostics is a system of LEDs on various external and internal components of the solution that leads you to the failed component. By viewing the LEDs in a particular order, you can often identify the source of the error.
  • General problem determination procedures
    Use the information in this section to resolve problems if the event log does not contain specific errors or the solution is inoperative.
  • Troubleshooting by symptom
    See this section to find solutions to problems that have identifiable symptoms.