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Keyboard, mouse, KVM switch or USB-device problems

Use this information to solve problems related to a keyboard, mouse, KVM switch or USB-device problems.

All or some keys on the keyboard do not work​

  1. Make sure that:

    • The keyboard cable is securely connected.

    • The server and the monitor are turned on.

  2. If you are using a USB keyboard, run the Setup utility and enable keyboardless operation.

  3. If you are using a USB keyboard and it is connected to a USB hub, disconnect the keyboard from the hub and connect it directly to the server.

  4. Replace the keyboard.

Mouse does not work​

  1. Make sure that:

    • The mouse cable is securely connected to the server.

    • The mouse device drivers are installed correctly.

    • The server and the monitor are turned on.

    • The mouse option is enabled in the Setup utility.

  2. If you are using a USB mouse and it is connected to a USB hub, disconnect the mouse from the hub and connect it directly to the server.

  3. Replace the mouse.

Mouse cursor is duplicated on external monitor​

This problem may be caused by accessing the system through the remote console functionality of XCC when a monitor is connected to USB port 4 (with display support) or HDMI connector. Complete the following steps until the problem is solved.
  1. Change the display setting:
    1. Right-click on the desktop and choose Display Setting.
    2. Change the display setting from “Extend these displays” to “Duplicate these displays”.
      Note
      Depending on the Operating System, it might show “Mirror display” in the display setting.

KVM switch problems​

  1. Make sure that the KVM switch is supported by your server.

  2. Make sure that the KVM switch is powered on correctly.

  3. If the keyboard, mouse or monitor can be operated normally with direct connection to the server, then replace the KVM switch.

USB-device does not work​

  1. Make sure that:

    • The correct USB device driver is installed.

    • The operating system supports USB devices.

  2. Make sure that the USB configuration options are set correctly in system setup.

    Restart the server and press the key according to the on-screen instructions to display the LXPM system setup interface. (For more information, see the “Startup” section in the LXPM documentation compatible with your server at Lenovo XClarity Provisioning Manager portal page.) Then, click System Settings > Devices and I/O Ports > USB Configuration.

  3. If you are using a USB hub, disconnect the USB device from the hub and connect it directly to the server.