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Hard disk drive problems

Use this information to resolve issues related to the hard disk drives.

Server cannot recognize a hard drive​

Complete the following steps until the problem is solved.

  1. Verify that the drive is supported for the server. See Lenovo ServerProven website for a list of supported hard drives.

  2. Make sure that the drive is seated in the drive bay properly and that there is no physical damage to the drive connectors.

  3. Run the diagnostics tests for the hard disk drives. When you start a server and press the key specified in the on-screen instructions, the LXPM interface is displayed by default. You can perform hard drive diagnostics from this interface. From the Diagnostic page, click Run Diagnostic > HDD test/Disk Drive Test. (For more information, see the Startup section in the LXPM documentation compatible with your server at Lenovo XClarity Provisioning Manager portal page.)

    Depending on the LXPM version, you may see HDD test or Disk Drive Test.

    Based on those tests:

    1. If the drive fails the diagnostic test, replace the drive.

    2. If the drive passes the diagnostic tests but is still not recognized, complete the following steps:

      1. Replace the drive.

      2. Replace the hard drive backplane (see 2.5-inch drive backplane replacement or EDSFF drive backplane assembly replacement section in the system Maintenance Manual).

      3. Replace the system-board assembly (see System-board assembly replacement in the system Maintenance Manual).