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AutoSupport Commands

The following commands are used for the DE2000H/ DE4000H / DE4000F/ DE6000H/ DE6000F.

  • Enable or disable AutoSupport maintenance window
    The set storageArray autoSupportMaintenanceWindow command turns on or turns off the AutoSupport maintenance window feature.
  • Enable or disable the AutoSupport OnDemand feature
    The set storageArray autoSupportOnDemand command turns on or turns off the AutoSupport OnDemand feature. This feature allows technical support to coordinate AutoSupport data transmission, and allows them to request the re-transmission of missing support data.
  • Enable or disable the AutoSupport Remote Diagnostics feature
    The set storageArray autoSupportRemoteDiag command turns on or turns off the AutoSupport OnDemand Remote Diagnostics feature. This feature enables technical support to request support data to diagnose problems remotely.
  • Retrieve an AutoSupport log
    The save storageArray autoSupport log command allows you to view an AutoSupport log file. This file provides information about status, history of transmission activity, and any errors encountered during delivery of the AutoSupport messages. The log is available for all AutoSupport-capable and AutoSupport-enabled storage arrays.
  • Reset AutoSupport message collection schedule
    The reset storageArray autoSupport schedule command resets the daily and weekly times and days of the week that AutoSupport messages are sent back to the random values generated by the management software.
  • Set AutoSupport message collection schedule
    The set storageArray autoSupport schedule command sets the daily and weekly times and days of the week that AutoSupport messages are sent.
  • Show AutoSupport configuration
    The show storageArray autoSupport command displays the AutoSupport bundle collection settings for the storage array.
  • Specify AutoSupport HTTP(S) delivery method
    The set storageArray autoSupport deliveryMethod command sets up the delivery method for sending AutoSupport messages to HTTP(S).
  • Specify the Email (SMTP) delivery method
    The set storageArray autoSupport deliveryMethod command sets up the delivery method for sending AutoSupport messages to email (SMTP).
  • Test AutoSupport delivery settings
    The autoSupportConfig test command sends a sample AutoSupport bundle collection message so you can test the connection to the destination technical support system using the specified delivery parameters.