FAQs
Frequently asked questions...
- What data am I collecting?
The AutoSupport feature and the manual Support Data Collection feature provide ways to collect data in a customer support bundle for remote troubleshooting and problem analysis by technical support. - What does unreadable sectors data show me?
You can display detailed data about unreadable sectors detected on the drives in your storage array. - What is a health image?
A health image is a raw data dump of the controller’s processor memory that technical support can use to diagnose a problem with a controller. - What else do I need to do to configure or diagnose iSCSI?
iSCSI sessions can occur with hosts or remote storage arrays in an asynchronous mirror relationship. The following tables list the System Manager functions that you can use to configure and manage these iSCSI sessions. - What do the AutoSupport features do?
The AutoSupport feature is made up of three individual features that you enable separately. - What type of data is collected through the AutoSupport feature?
The AutoSupport feature contains three standard dispatch types: event dispatches, scheduled dispatches, and on-demand and remote diagnostics dispatches. - How do I configure the delivery method for the AutoSupport feature?
The AutoSupport feature supports the protocols HTTPS, HTTP, and SMTP for delivering AutoSupport dispatches to technical support.
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