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806f0021-3004ffff : Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (PCI 4)

Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (PCI 4)

This message is for the use case when an implementation has detected a Fault in a slot.

May also be shown as 806f00213004ffff or 0x806f00213004ffff

Severity​

Error

Alert Category​

Critical - Other

Serviceable​

Yes

CIM Information​

Prefix:PLAT

and ID:0330

SNMP Trap ID​

50

Automatically Notify Support​

Yes

User Response​

  1. Check the PCI LED.
  2. Reseat the affected adapters and riser card.
  3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
  4. Remove both adapters.
  5. Replace the riser card.
  6. (Trained service technicians only) Replace the system board.