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POST error codes

The following table describes the POST error codes and suggested actions to correct the detected problems.

These errors can appear as severe, warning, or informational.

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing, Lenovo System x3550 M3 Type 4254 and 7944 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • If an action step is preceded by (Trained service technician only), that step must be performed only by a trained service technician.
  • Go to the IBM support website at Lenovo Data Center Support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Error codeDescriptionAction
0010002Microprocessor not supported.
  1. Reseat the following components one at a time, in the order shown, restarting the server each time.
    1. (Trained service technician only) Microprocessor 1.
    2. (Trained service technician only) Microprocessor 2 (if installed.)
  2. (Trained service technician only) Remove microprocessor 2 and restart the server.
  3. (Trained service technician only) Remove microprocessor 1 and install microprocessor 2 in the microprocessor 1 connector. Restart the server. If the error is corrected, then microprocessor 1 is bad and must be replaced.
  4. Replace the following components one at a time, in the order shown, restarting the server each time.
    1. (Trained service technician only) Microprocessor 1.
    2. (Trained service technician only) Microprocessor 2.
    3. (Trained service technician only) System board.
0011000Invalid microprocessor type.
  1. Update the server firmware to the latest level (see Updating the firmware).
  2. (Trained service technician only) Remove and replace the affected microprocessor (error LED is lit) with a supported type.
0011002Microprocessor mismatch.
  1. Run the Setup utility and select System Information > System Summary > Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  2. (Trained service technician only) Remove and replace one of the microprocessors so that they both match.
0011004Microprocessor failed BIST.
  1. Update the server firmware to the latest level (see Updating the firmware).
  2. (Trained service technician only) Reseat microprocessor 2.
  3. Replace the following components one at a time, in the order shown, restarting the server each time:
    1. (Trained service technician only) Microprocessor
    2. (Trained service technician only) System board
001100AMicrocode updated failed.
  1. Update the server firmware to the latest level (see Updating the firmware).
  2. (Trained service technician only) Replace the microprocessor.
0018010Microprocessors of the same model have mismatched stepping ID.
  1. Run the Setup utility and select System Information > System Summary > Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  2. (Trained service technician only) Remove and replace one of the microprocessors so that they both match.
0018009Microprocessors have mismatched core speed.
  1. Run the Setup utility and select System Information > System Summary > Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  2. (Trained service technician only) Remove and replace one of the microprocessors so that they both match.
001800BMicroprocessors have one or more cache levels with mismatched size.
  1. Run the Setup utility and select System Information > System Summary > Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  2. (Trained service technician only) Remove and replace one of the microprocessors so that they both match.
0018005Microprocessors have mismatched number of COREs.
  1. Run the Setup utility and select System Information > System Summary > Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  2. (Trained service technician only) Remove and replace one of the microprocessors so that they both match.
0018006Microprocessors have mismatched QPI speed.
  1. Run the Setup utility and select System Information > System Summary > Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  2. (Trained service technician only) Remove and replace one of the microprocessors so that they both match.
0018007Microprocessors have mismatched power segments.
  1. Run the Setup utility and select System Information > System Summary > Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  2. (Trained service technician only) Remove and replace one of the microprocessors so that they both match.
0018008Microprocessors have mismatched internal DDR3 frequency.
  1. Run the Setup utility and select System Information > System Summary > Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  2. (Trained service technician only) Remove and replace one of the microprocessors so that they both match.
0050001DIMM disabled.
Note
Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server.
  1. Make sure the DIMM is installed correctly (see Installing a DIMM).
  2. If the DIMM was disabled because of a memory fault, follow the suggested actions for that error event and restart the server.
  3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
0051003Uncorrectable DIMM error
Note
Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  2. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server.
  3. If the problem remains, replace the failing DIMM.
  4. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board.
  5. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board.
  6. (Trained Service technician only) Replace the affected microprocessor.
0051004DIMM presence detected read/write failure
Note
Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server.
  1. Update the server firmware to the latest level (see Updating the firmware).
  2. Reseat the DIMMs.
  3. Install DIMMs in the correct sequence (see Installing a DIMM).
  4. Replace the failing DIMM.
  5. (Trained service technician only) Replace the system board.
0051006DIMM mismatch detected
Note
Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server.
Make sure that the DIMMs match and are installed in the correct sequence (see Installing a DIMM).
0051009No memory detected.
Note
Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server.
  1. Make sure one or more DIMMs are installed in the server.
  2. Reseat the DIMMs and restart the server.
  3. Make sure that the DIMMs are installed in the correct sequence (see Installing a DIMM for more information).
  4. (Trained service technician only) Replace the microprocessor that controls the failing DIMMs.
  5. (Trained service technician only) Replace the system board.
005100ANo usable memory detected.
Note
Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server.
  1. Make sure one or more DIMMs are installed in the server.
  2. Reseat the DIMMs and restart the server.
  3. Make sure that the DIMMs are installed in the correct sequence (see Installing a DIMM for more information).
  4. Clear CMOS memory to ensure that all DIMM connectors are enabled (see System-board switches and jumpers). Note that all firmware settings will be reset to the default settings.
0058001PFA threshold exceeded
Note
Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a DIMM for memory population).
  3. If the error still occurs on the same DIMM, replace the affected DIMM.
  4. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board.
  5. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board.
  6. (Trained Service technician only) Replace the affected microprocessor.
0058007Unsupported DIMM population.
Note
Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server.
  1. Reseat the DIMMs and restart the server.
  2. Make sure that the DIMMs are installed in the proper sequence (see Installing a DIMM).
0058008DIMM failed memory test.
Note
Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  2. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server.
  3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a DIMM for memory population).
  4. If the problem is related to a DIMM, replace the failing DIMM.
  5. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board.
  6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board.
  7. (Trained service technician only) If the problem is related to microprocessor socket pins, replace the system board.
  8. (Trained Service technician only) Replace the affected microprocessor.
0058015Start to activate spare memory channel

Information only. A failed DIMM has been detected to activate the memory online-spare feature. Check the event log for uncorrected DIMM failure events.

00580A1Invalid DIMM population for mirroring mode
Note
Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server.
  1. If a fault LED is lit, resolve the failure.
  2. Install the DIMMs in the correct sequence (see Installing a DIMM).
00580A4Memory population changed.

Information only. Memory has been added, moved, or changed.

00580A5Mirror failover complete

Information only. Memory redundancy has been lost. Check the event log for uncorrected DIMM failure events (see Event logs).

00580A6Spare memory channel activated

Information only. Memory online-spare channel has been activated to back up a failed DIMM. Check the event log for uncorrected DIMM failure events.

0068002CMOS battery cleared.
  1. Reseat the battery.
  2. Clear the CMOS memory (see System-board switches and jumpers).
  3. Replace the following components one at a time, in the following order, restarting the server after each one:
    1. Battery
    2. (Trained service technician only) System board.
2011001PCI-X SERR
  1. Check the riser-card LEDs.
  2. Reseat all affected adapters and riser cards.
  3. Update the PCI adapter firmware.
  4. Remove the adapter from the riser card.
  5. Replace the following components one at a time, in the order shown, restarting the server each time:
    1. Riser card
    2. (Trained service technician only) System board
2018001PCI Express uncorrected or uncorrected error
  1. Check the riser-card LEDs.
  2. Reseat all affected adapters and riser cards.
  3. Update the PCI adapter firmware.
  4. Remove the adapter from the riser card.
  5. Replace the following components one at a time, in the order shown, restarting the server each time:
    1. Riser card
    2. (Trained service technician only) System board
2018002Option ROM resource allocation failure

Informational message that some devices might not be initialized.

  1. If possible, rearrange the order of the adapters in the PCI slots to change the load order of the optional-device ROM code.
  2. Run the Setup utility, select Startup Options, and change the boot priority to change the load order of the optional-device ROM code.
  3. Run the Setup utility and disable some other resources, if their functions are not being used, to make more space available.
    1. Select Startup Options > Planar Ethernet (PXE/DHCP) to disable the integrated Ethernet controller ROM.
    2. Select Advanced Functions > PCI Bus Control > PCI ROM Control Execution to disable the ROM of the adapter in the PCI slots.
    3. Select Devices and I/O Ports to disable any of the integrated devices.
  4. Replace the following components one at a time, in the order shown, restarting the server each time:
    1. Each adapter
    2. (Trained service technician only) System board
3xx0007 (xx can be 00 - 19)Firmware fault detected, system halted
  1. Recover the server firmware to the latest level.
  2. Undo any recent configuration changes, or clear CMOS memory to restore the settings to the default values (see System-board switches and jumpers).
  3. Remove any recently installed hardware.
3038003Firmware corrupted
  1. Run the Setup utility, select Load Default Settings, and save the settings to recover the server firmware.
  2. (Trained service technician only) Replace the system board.
3048005Booted secondary (backup) UEFI Image

Information only. The backup switch was used to boot the secondary bank.

3048006Booted secondary (backup) UEFI image because of ABR
  1. Run the Setup utility, select Load Default Settings, and save the settings to recover the primary UEFI settings.
  2. Turn off the server and remove it from the power source.
  3. Reconnect the server to the power source, then turn on the server.
305000ARTC date/time is incorrect
  1. Adjust the date and time settings in the Setup utility, and then restart the server.
  2. Reseat the battery.
  3. Replace the following components one at a time, in the order shown, restarting the server each time:
    1. Battery
    2. (Trained service technician only) System board
3058001System configuration invalid
  1. Run the Setup utility, and select Save Settings.
  2. Run the Setup utility, select Load Default Settings, and save the settings.
  3. Reseat the following components one at a time in the order shown, restarting the server each time:
    1. Battery
    2. Failing device (if the device is a FRU, then it must be reseated by a trained service technician only)
  4. Replace the following components one at a time, in the order shown, restarting the server each time:
    1. Battery
    2. Failing device (if the device is a FRU, then it must be replaced by a trained service technician only)
    3. (Trained service technician only) System board
3058004Three boot failure
  1. Undo any recent system changes, such as new settings or newly installed devices.
  2. Make sure that the server is attached to a reliable power source.
  3. Remove all hardware that is not listed on the ServerProven website at Lenovo ServerProven website.
  4. Make sure that the operating system is not corrupted.
  5. Run the Setup utility, save the configuration, and then restart the server.
  6. See Problem determination tips.
3108007System configuration restored to default settings

Information only. This is message is usually associated with the CMOS battery clear event.

3138002Boot configuration error
  1. Remove any recent configuration changes made to the Setup utility.
  2. Run the Setup utility, select Load Default Settings, and save the settings.
3808000IMM communication failure
  1. Shut down the system and remove the power cords from the server for 30 seconds; then, reconnect the server to power and restart it.
  2. Update the IMM firmware to the latest level (see Updating the firmware).
  3. Make sure that the virtual media key is seated and not damaged.
  4. (Trained service technician only) Replace the system board.
3808002Error updating system configuration to IMM
  1. Shut down the system and remove the power cords from the server; then, reconnect the server to power and restart it.
  2. Run the Setup utility and select Save Settings.
  3. Update the IMM firmware to the latest level (see Updating the firmware).
3808003Error retrieving system configuration from IMM
  1. Shut down the system and remove the power cords from the server; then, reconnect the server to power and restart it.
  2. Run the Setup utility and select Save Settings.
  3. Update the IMM firmware to the latest level (see Updating the firmware).
3808004IMM system event log full
  • When using out-of-band, use the IMM Web interface or IPMItool to clear the logs from the operating system.
  • When using the local console:
    1. Run the Setup utility.
    2. Select System Event Log > Clear System Event Log.
    3. Restart the server.
3818001Core Root of Trust Measurement (CRTM) update failed
  1. Run the Setup utility, select Load Default Settings, and save the settings.
  2. (Trained service technician only) Replace the system board.
3818002Core Root of Trust Measurement (CRTM) update aborted
  1. Run the Setup utility, select Load Default Settings, and save the settings.
  2. (Trained service technician only) Replace the system board.
3818003Core Root of Trust Measurement (CRTM) flash lock failed
  1. Run the Setup utility, select Load Default Settings, and save the settings.
  2. (Trained service technician only) Replace the system board.
3818004Core Root of Trust Measurement (CRTM) system error
  1. Run the Setup utility, select Load Default Settings, and save the settings.
  2. (Trained service technician only) Replace the system board.
3818005Current Bank Core Root of Trust Measurement (CRTM) capsule signature invalid
  1. Run the Setup utility, select Load Default Settings, and save the settings.
  2. (Trained service technician only) Replace the system board.
3818006Opposite bank CRTM capsule signature invalid
  1. Switch the server firmware bank to the backup bank (see Starting the backup server firmware).
  2. Run the Setup utility, select Load Default Settings, and save the settings.
  3. Switch the bank back to the primary bank.
  4. (Trained service technician only) Replace the system board.
3818007CRTM update capsule signature invalid
  1. Run the Setup utility, select Load Default Settings, and save the settings.
  2. (Trained service technician only) Replace the system board.
3828004AEM power capping disabled
  1. Check the settings and the event logs.
  2. Make sure that the Active Energy Manager feature is enabled in the Setup utility. Select System Settings > Power > Active Energy > Capping Enabled.
  3. Update the server firmware to the latest level (see Updating the firmware).
  4. Update the IMM firmware to the latest level (see Updating the firmware).