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806f060d-0410ffff : Array [ComputerSystemElementName] has failed. (Ext Drive)

Array [ComputerSystemElementName] has failed. (Ext Drive)

This message is for the use case when an implementation has detected that an Array Failed.

May also be shown as 806f060d0410ffff or 0x806f060d0410ffff

Severity​

Error

Alert Category​

Critical - Hard Disk drive

Serviceable​

Yes

CIM Information​

Prefix:PLAT

and ID:0176

SNMP Trap ID​

5

Automatically Notify Support​

Yes

User Response​

  1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
  2. Make sure that the SAS cable is connected correctly.
  3. Replace the SAS cable.
  4. Replace the RAID adapter.
  5. Replace the hard disk drive that is indicated by a lit status LED.