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CD/DVD drive problems

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing, Lenovo System x3630 M4 Type 7158 to check if a component is a consumable, structural, or FRU part.
  • If an action step is preceded by (Trained technician only), that step must be performed only by a trained technician.
SymptomAction

The CD-ROM/DVD-ROM drive is not recognized.

  1. Make sure that:
    • The SATA connector to which the CD or DVD drive is attached (primary or secondary) is enabled in the Setup utility.
    • All cables and jumpers are installed correctly.
    • The correct device driver is installed for the CD or DVD drive.
  2. Run the CD or DVD drive diagnostic programs.
  3. Reseat the following components:
    1. CD or DVD drive
    2. CD or DVD drive cable
  4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time.
  5. (Trained service technician only) Replace the system board.
A CD or DVD is not working correctly.
  1. Clean the CD or DVD.
  2. Replace the CD or DVD with new CD or DVD media.
  3. Run the DVD drive diagnostic programs.
  4. Reseat the DVD drive.
  5. Replace the DVD drive.
The CD or DVD drive tray is not working.
  1. Make sure that the server is turned on.
  2. Insert the end of a straightened paper clip into the manual tray-release opening.
  3. Reseat the DVD drive.
  4. Replace the DVD drive.