IMM error messages

1. If the under voltage problem is occurring on all blade servers, look for other events in the IMM event log related to power and resolve those events (see Error logs).
2. View the event log provided by the advanced management module for your BladeCenter unit and resolve any power related errors that might be displayed.
3. If other modules or blades are logging the same issue then check the system power supply, otherwise replace the Blade PCI Express I/O expansion unit. See Removing an optional expansion unit and Installing an optional expansion unit.

1. If the under voltage problem is occurring on all blade servers, look for other events in the log related to power and resolve those events (see Error logs).
2. View the event log provided by the advanced management module for your BladeCenter unit and resolve any power related errors that might be displayed.
3. If other modules or blades are logging the same issue; then, check the power supply for the BladeCenter unit.
4. If the base blade is not logging a power issue; then, replace the Blade PCI Express I/O expansion unit. See Removing an optional expansion unit and Installing an optional expansion unit.

1. If the under voltage problem is occurring on all blade servers, look for other events in the log related to power and resolve those events (see Error logs).
2. View the event log provided by the advanced management module for your BladeCenter unit and resolve any power related errors that might be displayed.
3. If the base blade is not logging a power issue; then, replace the Blade PCI Express I/O expansion unit. See Removing an optional expansion unit and Installing an optional expansion unit.

1. If the under voltage problem is occurring on all blade servers, look for other events in the log related to power and resolve those events (see Error logs).
2. View the event log provided by the advanced management module for your BladeCenter unit and resolve any power related errors that might be displayed.
3. If other modules or blades are logging the same issue then check the power supply for the BladeCenter unit.
4. If the error still occurs, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Remove all expansion cards from the blade server (see Removing an I/O expansion card).
2. Remove all storage drives from the blade server (see Removing a SSD storage drive).
3. If the error still occurs, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Remove all expansion cards from the blade server (see Removing an I/O expansion card).
2. Remove all storage drives from the blade server (see Removing a SSD storage drive).
3. If the error still occurs, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter unit are running.

1. If the under voltage problem is occurring on all blade servers, look for other events in the log related to power and resolve those events (see Error logs).
2. View the event log provided by the advanced management module for your BladeCenter unit and resolve any power related errors that might be displayed.
3. If other modules or blades are logging the same issue then check the power supply for the BladeCenter unit.
4. If the error continues, replace the Blade PCI Express I/O expansion unit. See Removing an optional expansion unit and Installing an optional expansion unit.

1. If the over voltage problem is occurring on all blade servers, look for other events in the log related to power and resolve those events.
2. View the event log provided by the advanced management module for your BladeCenter unit and resolve any power related errors that might be displayed.
3. If other modules or blades are logging the same issue then check the power supply for the BladeCenter unit.
4. If the error continues, replace the Blade PCI Express I/O expansion unit. See Removing an optional expansion unit and Installing an optional expansion unit.

1. If the under voltage problem is occurring on all blade servers, look for other events in the log related to power and resolve those events.
2. View the event log provided by the advanced management module for your BladeCenter unit and resolve any power related errors that might be displayed.
3. If other modules or blades are logging the same issue then check the power supply for the BladeCenter unit.
4. If the error continues, replace the Blade PCI Express I/O expansion unit. See Removing an optional expansion unit and Installing an optional expansion unit.

1. If the over voltage problem is occurring on all blade servers, look for other events in the log related to power and resolve those events.
2. View the event log provided by the advanced management module for your BladeCenter unit and resolve any power related errors that might be displayed.
3. If other modules or blades are logging the same issue then check the power supply for the BladeCenter unit.
4. If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Remove all expansion cards from the blade server (see Removing an I/O expansion card).
2. Remove all storage drives from the blade server (see Removing a SSD storage drive).
3. If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter unit are running.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter unit are running.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter unit are running.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter unit are running.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter unit are running.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter unit are running.
4. Make sure that the CPU heat sink is properly attached to the CPU (see Installing a microprocessor and heat sink).

1. Reseat the blade server in the BladeCenter unit (see Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit).
2. If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Check the operating system event log and the system event log as it may contain additional information (see Error logs).
2. Reseat the blade server in the BladeCenter (see Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit).
3. Update the device drivers for any expansion cards that are installed into the blade server.
4. Reseat the expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).
5. Replace the expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).

1. Check the operating system event log and the system event log as it may contain additional information (see Error logs).
2. Reseat the blade server in the BladeCenter (see Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit).
3. Update the device drivers for any expansion cards that are installed into the blade server.
4. Reseat the expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).
5. Replace the expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).

1. Make sure that the latest firmware is being used (see Firmware updates).
2. Reseat the blade server in the BladeCenter (see Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit).
3. Reset the UEFI firmware settings to default values using the Setup utility (see Using the Setup utility).
4. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter unit are running.
4. Make sure that each bay of the BladeCenter unit has either a device or a filler installed.
5. Make sure that the blade server is not missing any heat sinks, DIMMs, heat-sink fillers, or DIMM fillers (see Parts listing, Types 7871 and 1949).
6. Make sure that the CPU heat sink is properly attached to the CPU (see Installing a microprocessor and heat sink).

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter unit are running.
4. Make sure that each bay of the BladeCenter unit has either a device or a filler installed.
5. Make sure that the blade server is not missing any heat sinks, DIMMs, heat-sink fillers, or DIMM fillers (see Parts listing, Types 7871 and 1949).
6. Make sure that the CPU heat sink is properly attached to the CPU (see Installing a microprocessor and heat sink).

1. Reseat the control-panel cable (see Removing the bezel assembly and Installing the bezel assembly)
2. Replace the front bezel (see Removing the bezel assembly and Installing the bezel assembly).
3. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Check the event logs for other memory errors that might occur (see Error logs).
2. Reseat all of the memory modules in the blade server (see Removing a memory module and Installing a memory module).
3. Make sure all of the memory is enabled in the Setup utility (see Using the Setup utility). Notice which memory modules are disabled before continuing to the next step.
4. If the error still occurs, replace the memory modules that were disabled in the Setup utility (see Removing a memory module and Installing a memory module).
5. (Trained service technician only) If the error still occurs, replace the microprocessor that controls the failing memory module.
   Note

   DIMM sockets one through nine are controlled by the first microprocessor and DIMM sockets ten through eighteen are controlled by the second microprocessor.
   See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.

1. Check the event logs for other memory errors that might occur (see Error logs).
2. Reseat all of the memory modules in the blade server (see Removing a memory module and Installing a memory module).
3. Make sure all of the memory is enabled in the Setup utility (see Using the Setup utility). Notice which memory modules are disabled before continuing to the next step.
4. If the error still occurs, replace the memory modules that were disabled in the Setup utility (see Removing a memory module and Installing a memory module).
5. (Trained service technician only) If the error still occurs, replace the microprocessor that controls the failing memory module.
   Note

   DIMM sockets one through nine are controlled by the first microprocessor and DIMM sockets ten through eighteen are controlled by the second microprocessor.
   See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.

1. Check the event logs for other memory errors that might occur (see Error logs).
2. Reseat all of the memory modules in the blade server (see Removing a memory module and Installing a memory module).
3. Make sure all of the memory is enabled in the Setup utility (see Using the Setup utility). Notice which memory modules are disabled before continuing to the next step.
4. If the error still occurs, replace the memory modules that were disabled in the Setup utility (see Removing a memory module and Installing a memory module).
5. (Trained service technician only) If the error still occurs, replace the microprocessor that controls the failing memory module.
   Note

   DIMM sockets one through nine are controlled by the first microprocessor and DIMM sockets ten through eighteen are controlled by the second microprocessor.
   See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Firmware updates).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
4. If the problem continues, replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
5. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Firmware updates).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
4. If the problem continues, replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
5. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Firmware updates).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
4. If the problem continues, replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
5. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Install the latest UEFI firmware (see Firmware updates).
2. Follow the UEFI recovery procedure in Recovering from a UEFI update failure.

1. Install the latest UEFI firmware (see Firmware updates).
2. Follow the UEFI recovery procedure in Recovering from a UEFI update failure.

1. Verify that you have the latest system firmware (see Firmware updates).
2. If an expansion card is installed in the blade server, verify that the firmware for each expansion card is up to date.
3. Run the Setup utility and restore system setting to defaults (see Using the Setup utility).
4. Check the event logs for other related error messages (see Error logs).
5. Remove each expansion card, one at a time until the error does not occur (see Removing an I/O expansion card).
6. Replace failing adapter and reinstall any other expansion cards that were removed (see Installing an I/O expansion card).
7. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Verify that you have the latest system firmware (see Firmware updates).
2. If an expansion card is installed in the blade server, verify that the firmware for each expansion card is up to date.
3. Run the Setup utility and restore system setting to defaults (see Using the Setup utility).
4. Check the event logs for other related error messages (see Error logs).
5. Remove each expansion card, one at a time until the error does not occur (see Removing an I/O expansion card).
6. Replace failing adapter and reinstall any other expansion cards that were removed (see Installing an I/O expansion card).
7. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Verify that you have the latest system firmware (see Firmware updates).
2. If an expansion card is installed in the blade server, verify that the firmware for each expansion card is up to date.
3. Run the Setup utility and restore system setting to defaults (see Using the Setup utility).
4. Check the event logs for other related error messages (see Error logs).
5. Reseat any expansion cards that are installed in the blade server (see Removing an I/O expansion card and Installing an I/O expansion card).
6. Remove each expansion card, one at a time until the error does not occur (see Removing an I/O expansion card).
7. Replace failing adapter and reinstall any other expansion cards that were removed (see Installing an I/O expansion card).
8. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Verify that you have the latest system firmware (see Firmware updates).
2. If an expansion card is installed in the blade server, verify that the firmware for each expansion card is up to date.
3. Run the Setup utility and restore system setting to defaults (see Using the Setup utility).
4. Check the event logs for other related error messages (see Error logs).
5. Reseat any expansion cards that are installed in the blade server (see Removing an I/O expansion card and Installing an I/O expansion card).
6. Remove each expansion card, one at a time until the error does not occur (see Removing an I/O expansion card).
7. Replace failing adapter and reinstall any other expansion cards that were removed (see Installing an I/O expansion card).
8. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter unit are running.
4. Make sure that each bay of the BladeCenter unit has either a device or a filler installed.
5. Make sure that the blade server is not missing any heat sinks, DIMMs, heat-sink fillers, or DIMM fillers (see Parts listing, Types 7871 and 1949).
6. Make sure that the CPU heat sink is properly attached to the CPU (see Installing a microprocessor and heat sink).
7. (Trained service technician only) If the error still occurs, replace the microprocessor. See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter unit are running.
4. Make sure that each bay of the BladeCenter unit has either a device or a filler installed.
5. Make sure that the blade server is not missing any heat sinks, DIMMs, heat-sink fillers, or DIMM fillers (see Parts listing, Types 7871 and 1949).
6. Make sure that the CPU heat sink is properly attached to the CPU (see Installing a microprocessor and heat sink).
7. (Trained service technician only) If the error still occurs, replace the microprocessor that controls the failing memory module. See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter unit are running.
4. Make sure that each bay of the BladeCenter unit has either a device or a filler installed.
5. Make sure that the blade server is not missing any heat sinks, DIMMs, heat-sink fillers, or DIMM fillers (see Parts listing, Types 7871 and 1949).
6. Make sure that the CPU heat sink is properly attached to the CPU (see Installing a microprocessor and heat sink).
7. (Trained service technician only) If the error still occurs, replace the microprocessor that controls the failing memory module. See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.

1. Refer to TIP H21455 for minimum code level.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
3. Manually re-enable all affected memory modules if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFIv1.10 or newer, disconnect and reconnect the server to the power source and restart the server.
4. Install the affected memory modules (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a memory module for memory population sequence).
5. If the error still occurs on the same memory module, replace the affected memory module.
6. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
7. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
8. (Trained Service technician only) Replace the affected microprocessor (See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).

1. Refer to TIP H21455 for minimum code level.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
3. Manually re-enable all affected memory modules if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFIv1.10 or newer, disconnect and reconnect the server to the power source and restart the server.
4. Install the affected memory modules (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a memory module for memory population sequence).
5. If the error still occurs on the same memory module, replace the affected memory module.
6. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
7. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
8. (Trained Service technician only) Replace the affected microprocessor (See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).

1. Refer to TIP H21455 for minimum code level.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
3. Manually re-enable all affected memory modules if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFIv1.10 or newer, disconnect and reconnect the server to the power source and restart the server.
4. Install the affected memory modules (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a memory module for memory population sequence).
5. If the error still occurs on the same memory module, replace the affected memory module.
6. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
7. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
8. (Trained Service technician only) Replace the affected microprocessor (See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).

1. Refer to TIP H21455 for minimum code level.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
3. Manually re-enable all affected memory modules if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFIv1.10 or newer, disconnect and reconnect the server to the power source and restart the server.
4. Install the affected memory modules (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a memory module for memory population sequence).
5. If the error still occurs on the same memory module, replace the affected memory module.
6. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
7. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
8. (Trained Service technician only) Replace the affected microprocessor (See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).

1. Refer to TIP H21455 for minimum code level.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
3. Manually re-enable all affected memory modules if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFIv1.10 or newer, disconnect and reconnect the server to the power source and restart the server.
4. Install the affected memory modules (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a memory module for memory population sequence).
5. If the error still occurs on the same memory module, replace the affected memory module.
6. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
7. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
8. (Trained Service technician only) Replace the affected microprocessor (See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Firmware updates).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
4. If the problem continues, replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
5. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Firmware updates).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
4. If the problem continues, replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
5. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Firmware updates).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
4. If the problem continues, replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
5. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Firmware updates).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
4. If the problem continues, replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
5. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Replace the storage drive (see Removing a SSD storage drive and Installing a SSD storage drive).
2. Make sure that the LSI controller firmware level is up-to-date, upgrade if necessary; then, rerun the test.
3. Make sure that the hard disk drive firmware level is up-to-date, upgrade if necessary; then, rerun the test.

1. Refer to TIP H21455 for minimum code level.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
3. Manually re-enable all affected memory modules if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFIv1.10 or newer, disconnect and reconnect the server to the power source and restart the server.
4. Install the affected memory modules (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a memory module for memory population sequence).
5. If the error still occurs on the same memory module, replace the affected memory module.
6. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
7. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
8. (Trained Service technician only) Replace the affected microprocessor (See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).

1. If the memory module was disabled due to a memory fault (error code 0x806F010C, 0x806F030C, or 0x806F050C), follow the procedure for that event and restart the server.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, re-enable the memory modules using the Setup utility or the Advanced Settings Utility (ASU).

1. If the memory module was disabled due to a memory fault (error code 0x806F010C, 0x806F030C, or 0x806F050C), follow the procedure for that event and restart the server.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, re-enable the memory modules using the Setup utility or the Advanced Settings Utility (ASU).

1. If the memory module was disabled due to a memory fault (error code 0x806F010c or 0x806F050c), follow the procedure for that event and restart the server.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, re-enable the memory modules using the Setup utility or the Advanced Settings Utility (ASU).

1. Verify that you have the latest system firmware (see Firmware updates).
2. If an expansion card is installed in the blade server, verify that the firmware for each expansion card is up to date.
3. Run the Setup utility and restore system setting to defaults (see Using the Setup utility).
4. Check the event logs for other related error messages (see Error logs).
5. Reseat any expansion cards that are installed in the blade server (see Removing an I/O expansion card and Installing an I/O expansion card).
6. Remove each expansion card, one at a time until the error does not occur (see Removing an I/O expansion card).
7. Replace failing adapter and reinstall any other expansion cards that were removed (see Installing an I/O expansion card).
8. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Verify that you have the latest system firmware (see Firmware updates).
2. If an expansion card is installed in the blade server, verify that the firmware for each expansion card is up to date.
3. Run the Setup utility and restore system setting to defaults (see Using the Setup utility).
4. Check the event logs for other related error messages (see Error logs).
5. Reseat any expansion cards that are installed in the blade server (see Removing an I/O expansion card and Installing an I/O expansion card).
6. Remove each expansion card, one at a time until the error does not occur (see Removing an I/O expansion card).
7. Replace failing adapter and reinstall any other expansion cards that were removed (see Installing an I/O expansion card).
8. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Verify that you have the latest system firmware (see Firmware updates).
2. If an expansion card is installed in the blade server, verify that the firmware for each expansion card is up to date.
3. Run the Setup utility and restore system setting to defaults (see Using the Setup utility).
4. Check the event logs for other related error messages (see Error logs).
5. Reseat any expansion cards that are installed in the blade server (see Removing an I/O expansion card and Installing an I/O expansion card).
6. Remove each expansion card, one at a time until the error does not occur (see Removing an I/O expansion card).
7. Replace failing adapter and reinstall any other expansion cards that were removed (see Installing an I/O expansion card).
8. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Verify that you have the latest system firmware (see Firmware updates).
2. If an expansion card is installed in the blade server, verify that the firmware for each expansion card is up to date.
3. Run the Setup utility and restore system setting to defaults (see Using the Setup utility).
4. Check the event logs for other related error messages (see Error logs).
5. Reseat any expansion cards that are installed in the blade server (see Removing an I/O expansion card and Installing an I/O expansion card).
6. Remove each expansion card, one at a time until the error does not occur (see Removing an I/O expansion card).
7. Replace failing adapter and reinstall any other expansion cards that were removed (see Installing an I/O expansion card).
8. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Firmware updates).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Firmware updates).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Firmware updates).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.

1. Refer to TIP H21455 for minimum code level.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
3. Install the affected memory modules (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a memory module for memory population sequence).
4. If the error occurs again on the same memory module, replace the affected memory module.
5. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
7. (Trained Service technician only) Replace the affected microprocessor (See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).

1. Refer to TIP H21455 for minimum code level.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
3. Install the affected memory modules (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a memory module for memory population sequence).
4. If the error occurs again on the same memory module, replace the affected memory module.
5. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
7. (Trained Service technician only) Replace the affected microprocessor (See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).

1. Refer to TIP H21455 for minimum code level.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
3. Install the affected memory modules (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a memory module for memory population sequence).
4. If the error occurs again on the same memory module, replace the affected memory module.
5. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
7. (Trained Service technician only) Replace the affected microprocessor (See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).

1. Refer to TIP H21455 for minimum code level.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
3. Install the affected memory modules (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a memory module for memory population sequence).
4. If the error occurs again on the same memory module, replace the affected memory module.
5. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
7. (Trained Service technician only) Replace the affected microprocessor (See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).

1. Refer to TIP H21455 for minimum code level.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
3. Install the affected memory modules (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a memory module for memory population sequence).
4. If the error occurs again on the same memory module, replace the affected memory module.
5. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
7. (Trained Service technician only) Replace the affected microprocessor (See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).

1. Replace the storage drive (see Removing a SSD storage drive and Installing a SSD storage drive).
2. After the storage drive has been replaced, rebuild the RAID array (see Configuring a RAID array).

1. Replace the storage drive (see Removing a SSD storage drive and Installing a SSD storage drive).
2. After the storage drive has been replaced, rebuild the RAID array (see Configuring a RAID array).

1. Verify that you have the latest system firmware (see Firmware updates).
2. If an expansion card is installed in the blade server, verify that the firmware for each expansion card is up to date.
3. Run the Setup utility and restore system setting to defaults (see Using the Setup utility).
4. Check the event logs for other related error messages (see Error logs).
5. Reseat any expansion cards that are installed in the blade server (see Removing an I/O expansion card and Installing an I/O expansion card).
6. Remove each expansion card, one at a time until the error does not occur (see Removing an I/O expansion card).
7. Replace failing adapter and reinstall any other expansion cards that were removed (see Installing an I/O expansion card).
8. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Verify that you have the latest system firmware (see Firmware updates).
2. If an expansion card is installed in the blade server, verify that the firmware for each expansion card is up to date.
3. Run the Setup utility and restore system setting to defaults (see Using the Setup utility).
4. Check the event logs for other related error messages (see Error logs).
5. Reseat any expansion cards that are installed in the blade server (see Removing an I/O expansion card and Installing an I/O expansion card).
6. Remove each expansion card, one at a time until the error does not occur (see Removing an I/O expansion card).
7. Replace failing adapter and reinstall any other expansion cards that were removed (see Installing an I/O expansion card).
8. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Verify that you have the latest system firmware (see Firmware updates).
2. If an expansion card is installed in the blade server, verify that the firmware for each expansion card is up to date.
3. Run the Setup utility and restore system setting to defaults (see Using the Setup utility).
4. Check the event logs for other related error messages (see Error logs).
5. Reseat any expansion cards that are installed in the blade server (see Removing an I/O expansion card and Installing an I/O expansion card).
6. Remove each expansion card, one at a time until the error does not occur (see Removing an I/O expansion card).
7. Replace failing adapter and reinstall any other expansion cards that were removed (see Installing an I/O expansion card).
8. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Verify that you have the latest system firmware (see Firmware updates).
2. If an expansion card is installed in the blade server, verify that the firmware for each expansion card is up to date.
3. Run the Setup utility and restore system setting to defaults (see Using the Setup utility).
4. Check the event logs for other related error messages (see Error logs).
5. Reseat any expansion cards that are installed in the blade server (see Removing an I/O expansion card and Installing an I/O expansion card).
6. Remove each expansion card, one at a time until the error does not occur (see Removing an I/O expansion card).
7. Replace failing adapter and reinstall any other expansion cards that were removed (see Installing an I/O expansion card).
8. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

This error occurs because service processor (IMM) firmware is corrupted and reverts to a previous version of the firmware.

For more information about updating firmware and the preferred methods, see Firmware Update Best Practices white paper at http://www-947.ibm.com/support/entry/portal/docdisplay?brand=5000020&lndocid=MIGR-5082923

1. Verify that you have the latest system firmware (see Firmware updates).
2. (Trained service technician only) If the error still occurs, replace the microprocessors one at a time (see Removing a microprocessor and heat sink and Removing a microprocessor and heat sink).
3. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Verify that you have the latest system firmware (see Firmware updates).
2. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Verify that you have the latest system firmware (see Firmware updates).
2. (Trained service technician only) If the error still occurs, replace microprocessor X (see Removing a microprocessor and heat sink and Removing a microprocessor and heat sink).
3. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Check the event logs for other related error messages (see Error logs).
3. Verify that the system is running the latest UEFI firmware (see Firmware updates).
4. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Check the event logs for other related error messages (see Error logs).
3. Verify that the system is running the latest UEFI firmware (see Firmware updates).
4. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Check the event logs for other related error messages (see Error logs).
3. Verify that the system is running the latest UEFI firmware (see Firmware updates).
4. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.

1. Check the operating system event log and the system event log as it may contain additional information (see Error logs).
2. Reseat the blade server in the BladeCenter (see Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit).
3. Update the device drivers for any expansion cards that are installed into the blade server.
4. Reseat the expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).
5. Replace the expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).

1. Check the operating system event log and the system event log as it may contain additional information (see Error logs).
2. Reseat the blade server in the BladeCenter (see Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit).
3. Update the device drivers for any expansion cards that are installed into the blade server.
4. Reseat the expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).
5. Replace the expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).

1. Make sure that the latest firmware is being used (see Firmware updates).
2. Reseat the blade server in the BladeCenter unit (see Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit).
3. Run the Setup utility and load the default system settings (see Using the Setup utility).
4. Check the event logs for other related error messages (see Error logs).
5. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).

1. Verify that the system is running the latest UEFI firmware (see Firmware updates).
2. (Trained service technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).